30 inch Built-In Gas Cooktop - Stainless Steel
Product Details
Web ID: 15036652Cheap Knobs!
[This review was collected as part of a promotion.] The knobs continue to break and we haven’t had the stove top for more than two years. Very disappointed with the quality
Customer review from lg.com
Response from lg.com
Hey Ashleigh! Thanks for telling us your thoughts and experience using your LG cooktop. Our aim is to ensure that our products are built to last and backed by positively noteworthy customer service, so we appreciate you for sharing. If you need replacement knobs for your LG cooktop, the part number for this model is AEZ73293801, which can be found on our parts page here: http://spr.ly/6423qjNE7. If you need more help, please get in touch with us on social media @LGUSSupport with your model number and contact info. We'll be happy to help! *Joseph
Don't buy this one!
[This review was collected as part of a promotion.] This top has burner issues, the middle one does not light without help. The design is rediculous with the top controls being next to the flames. So far I have avoided an accident. Our latest issue is with the control knobs. The inside of one has broken & is difficult to find on LG's site. Good luck!
Customer review from lg.com
Response from lg.com
Hey there! We appreciate you taking the time to tell us about your experience with your LG cooktop. We'll happily help you get your burner firing on all cylinders again! You can pick up a replacement knob for your cooktop on our parts page at https://shorturl.at/31yA7. We'd love to help out more with your burner on social media @LGUSSupport! Please include your model number and contact info so our team can best help. *Joseph
Not good quality. Get something else!
[This review was collected as part of a promotion.] I have had this unit since late 2016. The quality is not good at all. The knobs are cheap and flimsy. I have had to replace three of the (at a very high price). Even worse is that the printed text for the controls started to fade away years ago and today there is nothing left! I can't believe how they could have decided to use a cheap print instead of etching, etc. Does not take much of an engineer to figure out that will not be OK in the long run! Again I'm very disappointed and must bow look for a new appliance. As I'm sure LG will not pay attention to this so I will not look at them when buying an appliance in the future!
Customer review from lg.com
Response from lg.com
Hey there. We understand how crucial clear knob markings are for accurate cooking temperatures. You can order replacement knobs at http://spr.ly/6422jJZ0j. For further assistance, please send us a private message with your details, model, and serial number on social media @LGUSSupport. We're always ready to help.^ Diego
dissatisfied
[This review was collected as part of a promotion.] Knobs are cheap and melted as soon as I used more than one cooking surface. Additionally, those that did not melt broke.
Customer review from lg.com
Response from lg.com
Hi Goldie! We understand you're having an issue with the knobs in your cooktop and are here to help get you back to cooking up a delicious meal! Please reach out by sending a private message with your phone, model, & serial numbers. We'd like to help discuss your warranty and possible replacement options. We look forward to it! ^Chris
LG allows unsafe condition to exist..
Your LG LCG3011ST gas cooktop has a safety and design flaw. The plastic inserts that LG uses on the control knobs is a safety and fire hazard. The plastic inserts crack and break apart. After they crack and break a user has no idea what position the gas valve is. This is a safety and fire hazard. By the sheer number of bad reviews concerning the faulty knobs it is apparent LG does not intend to back its product until someone's home catches fire because of the condition is allowed to exist and someone gets hurt because of this safety condition that LG approves of.
Customer review from lg.com
Response from lg.com
Hi there. We prioritize your health and safety and would like to take this opportunity to extend to you the support of our social media team. Please reach out to us on social media at the handle @LGUSSupport so that we can help get the knobs replaced! Our handle on social media is @LGUSSupport. Be sure to include your phone number as well as your cooktop information (model & serial numbers) in a private message to us. We understand the gravity of the situation and are fully prepared to offer our assistance and address any concerns you have. So that we can identify areas of improvement in our knobs, please feel free to let us know more about your experience here: http://spr.ly/6427rYIOS. We regard our customer feedback as invaluable and look forward to hearing from you! ^Chris
It has great easy features & use it.
I bought this few months ago, I have seen this stove top at lot of my family members & I am very satisfied that I bought this. It is very nice & easy to use & clean it.
Customer review from lg.com
Scratches easily; grates can't come clean
While I love the gas cooking, I am very disappointed with the exterior quality. 1) The plastic knobs scratch easily, and one is stuck on and we can't remove it. 2) The black stainless steel surface scratches VERY easily, even in the bottom part of the tray where no pots or utensils are used. It is especially bad around the edges. We've only had this stovetop for 2-3 years, and it looks at least 10 tears old. 3)The cast iron grates are impossible to clean, even after putting in the dishwasher. Th stove works great - it's the exterior that needs some work.
Customer review from lg.com
Response from lg.com
Hello. Thank you for reaching out to us. That isn't what we love to hear at LG. We want all of our customers to have an amazing experience. If you need to reach out to us to speak to any of our social media agents, we can help you look into it. Please reach us @LGUSSUPPORT. - T
This was a great buy. This cooktop looks high end
I bought cooktop because of the super boiler and look of the cooktop. It is working well .
Customer review from lg.com