Lexanna 3-Pc. Leather Sofa with 2 Power Motion Recliners, Created for Macy's
$3,014.10 with code: FRIEND$5,087.00
84/mo.* suggested payments for 36-months totaling $3,014.10 with Macy's Card. *
Color:Warm Brown
Low Stock
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Product Details
Web ID: 133698971 year ago
from Chickamauga, Ga
Incomplete order still missing part of the couch
We still don’t have the complete couch so it’s difficult to give a review. We were supposed to have the couch (all three pieces) delivered on December 1st. We had made arrangements to have our existing couch removed that morning in preparation for the new couch. Imagine our surprise when Macy’s left a message (the morning of the delivery) saying that they did not have the couch and would not be delivering it as promised. So that left us sitting on kitchen chairs for the next 10 days. The new delivery date was set for December 13th. We found out by looking in the app- no one contacted us with the new date. The next call we got (on the 8th of December) advised us that the new delivery date would be Monday the 11th but that they still didn’t have all three pieces and would only be delivering the two end pieces. We were told that they had no idea when we would be getting the missing middle piece of the couch. So, since we were asked to review the couch purchase even though the entire couch has not been delivered, and Macy’s did not have a choice for “incomplete,” we have used the one star. Additionally, it’s almost impossible to get a person on the phone much less someone who knows where the missing piece of the couch is or when/if it will be delivered.