True HEPA Air Purifier
$161.95 with code: FRIEND$179.95
Low Stock
Product Details
Web ID: 124598662 years ago
from OR
Disappointed with short working life
I loved my air purifier until it unexpectedly stopped working overnight. It was purchased in Sept. 2020 so has lasted for nearly 3 years. After reading product reviews from so many people who experienced the same issue after 2 - 3 years of operation guess I need to add that I've had the same experience. It seems like the product was designed with a 2 year shelf life. It's very disappointing. I was considering purchasing another Levoit product but now think I'll try another company.
Customer review from etekcity.com
Response from etekcity.com
Customer Service2 years ago
We appreciate you sharing your experience with us. We would like to take a closer look to see how we can help. Please email us at support@levoit.com or call us at (888) 726-8520. Our hours of operation are from Monday thru Friday, 9:00 AM to 5:00 PM PST. We hope to hear from you soon!
2 years ago
Product died after less than a year
Product died after less than a year. Nice while it lasted but it's too expensive to replace knowing it will fail again.
Customer review from etekcity.com
Response from etekcity.com
Customer Service2 years ago
Thank you for sharing your experience, Jake. It sounds like you are still within our 2-year manufacturer's warranty. Our support team would like to hear more details to see how we can further assist you with your air purifier. Can you contact us at your earliest convenience? Our email address is support@levoit.com, and our phone number is (888) 726-8520; just mention this review. Our hours of operation are from 9:00 AM to 5:00 PM PST Monday thru Friday. Our team is here to help!
2 years ago
Wow. Joining the Club
I purchased this air purifier in 2020 and just like many of the other reviews here, it stopped working after 2yrs. I guess I should feel lucky, mine almost made it to 3yrs, but fell short by several weeks. That's sad to say, especially after I had just purchased a bundle of replacement filters. I regularly changed my filters, kept the unit clean, and recently, when I tried to turn it on, there was power, but no response. I followed all of the recommended troubleshooting tips, and nothing. The light came on, but the touch screen would not work at all. It was great while it lasted and I really liked this purifier; but, I am very hesitant to purchase another of the same brand after seeing so many negative reviews with the same results.
Customer review from etekcity.com
Response from etekcity.com
Customer Service2 years ago
Your feedback is so important to us! If you haven't done so already, please email us so we can see how we can help. Our email address is support@levoit.com, and our phone number is (888) 726-8520; just mention this review. Our hours of operation are from 9:00 AM to 5:00 PM PST Monday thru Friday. We are here for you!
2 years ago
Do not buy anything Levoit
We bought 4 all are dead within 1-2 years. Avoid products from Levoit simple as that. Red light or does not even turn on. All died around the same time. Some have red light, some no light - pure garbage.
Customer review from etekcity.com
Response from etekcity.com
Customer Service2 years ago
We take feedback like this seriously, as it is always critical in making improvements. Would you mind reaching back out to us? Our quality team wants to learn more to investigate what could be going on. We’re looking forward to hearing from you soon!
2 years ago
from Calgary
Expensive garbage do not buy
Fixed the power issue myself open up case cut the cold from power supply to the control panel and splice the two outer wires together, fixed problem gets fan spinning when u plug in and out
Customer review from etekcity.com
Response from etekcity.com
Customer Service2 years ago
We appreciate you sharing your experience with us. We would like to hear more details to see how we can help. You can email us at support@levoit.com or call us at (888) 726-8520. Our phones are open Monday thru Friday, 9:00 AM to 5:00 PM PST. We are here to help!
2 years ago
from North Carolina
Product fails after 2 years
Like most people this product worked for a bit over 2 years. I unplugged it and changed the filters and then it wouldn’t come back on. The control panel stopped working and multiple lights were on. I had just purchased a multipack of filters as well.
Customer review from etekcity.com
Response from etekcity.com
Customer Service2 years ago
We appreciate you sharing your experience, Rob. Although we do have a maximum manufacturer's warranty of 2 years, we would be happy to see what we can do to help. We stand by our customers so please reach out to us at your earliest convenience; just mention this review. Our email address is support@levoit.com, and our phone number is (888) 726-8520. Our hours of operation are from 9:00 AM to 5:00 PM PST Monday thru Friday. We will be on the lookout!
2 years ago
from Nevada
Works great! And traps gnats too.
I had this air purifier for 4 months now and I love it. We have 2 other purifiers and this is by far the quietest. I have it set in the 2nd speed and placed near our drafty door. Replacing the filter clearly shows how much of the Vegas dust it picks up. Add bonus: we had a gnat infestation with the purchase of a new plant. This air purifier sucked those gnats right in and captured them in the filter. And the filter is so easy to change.
Customer review from etekcity.com
2 years ago
from Vancouver
Stopped working.
Stopped working. I changed the filters, cleaned the sensor lens, and pressed rhe reset button for 3 seconds. But the "change filter" light is still on, and the unit will not start. LOTS of people are reporting the same problem. Do not buy.
Customer review from etekcity.com
Response from etekcity.com
Customer Service2 years ago
We appreciate you sharing your experience and would be happy to see how we can help. Can you send our team a message? You can email us at support@levoit.com or call us at (888) 726-8520. Our phones are open Monday thru Friday, 9:00 AM to 5:00 PM PST. We hope to hear from you soon!