Venetian Lace Collection
Product Details
Web ID: 203839Choose Your Items (5)
Venetian Lace 5-Piece Place Setting
View All Product Details$111.99 with code: FRIEND$200.00Venetian Lace Dinner Plate
View All Product Details$32.19 with code: FRIEND$58.00Venetian Lace Appetizer Plate
View All Product Details$22.39 with code: FRIEND$40.00Dinnerware, Venetian Lace Teacup
View All Product Details$30.79 with code: FRIEND$55.00Venetian Lace Rim Soup Bowl
View All Product Details$51.09 with code: FRIEND$92.00
Horrible
We ordered the last few pieces to fill the collection of our wedding china. I opened a Macy's card with the intention of becoming a long term customer. The china arrived to us in a damaged and barely taped up box. The china barely wtaoped in bybble tape and thrown haphazardly in the box. Half the Lenox china was broken, the other half filthy and scuffed. I am beyond disappointed. I will be canceling my macys card, they lost a customer over this.
Response from Lenox Team
We are deeply sorry for the condition in which your wedding china arrived. It's unacceptable that the packaging was inadequate, resulting in broken, filthy, and scuffed pieces. We understand how important this collection is to you, and we sincerely apologize for the distress this has caused.
Your feedback is invaluable, and we are committed to addressing these issues to prevent them from happening in the future. We are currently reviewing our packaging and shipping processes to ensure that all items are handled with the utmost care.
Please contact our customer service team at info@lenox.com so we can assist you with a replacement for the damaged items. We want to make this right for you and restore your trust in our brand.
Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to improve our services.
Horrible
Horrible
Response from Lenox Team
We would like to apologize for the disappointment you have experienced with our product. We would like to learn more about your situation. Please email us at info@lenox.com to discuss this in detail. We look forward to hearing from you!
Horrible
We ordered the last few pieces to fill the collection of our wedding china. I opened a Macy's card with the intention of becoming a long term customer. The china arrived to us in a damaged and barely taped up box. The china barely wtaoped in bybble tape and thrown haphazardly in the box. Half the Lenox china was broken, the other half filthy and scuffed. I am beyond disappointed. I will be canceling my macys card, they lost a customer over this.
Response from Lenox Team
We are truly sorry for the disappointment you have experienced with our product. Your satisfaction is very important to us, and we would like to understand more about your situation. Please reach out to us at info@lenox.com so we can discuss this in detail and find a suitable resolution.
We look forward to hearing from you and addressing your concerns.
stunning
Got this Federal Gold set to refresh the look of my dining room. It’s just simply stunning.
Recommends this product
nice useful item
nice product valuable
Stunning
I bought a pair of these to go under a plain sugar and creamer set I have to dress them up. The detail is so glamorous!
Customer review from Lenox Corporation
A beauty
My oh my. This is beautiful. I didn’t expect it to be so fancy but I’m really impressed. It looks much better in person. Go for it and buy it. It’s very pretty.
Stylish and Classy
I began using the Venetian Lace flatware approximately two weeks ago and I genuinely love this product. The flatware has a very classy design which can be used for holiday/fancy table setting or for everyday use. The pieces are made of crafted from a stainless steal that has proven to wash beautifully in the dishwasher, time and time again, and still maintain the look of being brand new. I am very impressed with the versatility of this product. I would highly recommend the flatware set to potential buyers.
Customer review from Lenox Corporation