Tuscany Classics Cylinder Highballs, Set Of 6
Product Details
Web ID: 19097249Bad
They are much thinner than same glasses one or two years ago. Last time we purchased them
Response from Lenox Team
We are truly sorry to hear about your disappointment. We understand how frustrating it can be when a product doesn't meet your expectations. Over the years, there have been changes in our manufacturing processes and the country of manufacture, which may have led to differences in the quality of your ware. We appreciate your feedback and are here to assist you with any concerns you may have. Please email us at info@lenox.com
Would buy again
Teinoa was very knowledgeable/polite
These beautiful wine glasses grace your table.
The best wine glasses
Recommends this product
Delicate refined drinkware
Lenox drnkware is so light and delicate. These glasses wash well in dishwasher and fit well in my cabinets. The glass is clear with no bubbles. I love them.
Recommends this product
Too thin
They seem to be making these thinner than a few years ago. First time I washed in dishwasher one broke. U feel like they could crack while drinking if u put too much pressure on it. I like thin glassware…but these are scary, Maybe I got a bad batch.
Response from Lenox Team
Thank you for sharing your experience with our glassware. We sincerely apologize for the inconvenience and concern this has caused. It's important to us that our products meet your expectations for both quality and safety.
We understand that the glassware seems thinner and more fragile than previous versions, and we're sorry to hear that one broke after the first wash. It's possible that you received a defective batch, and we would like to investigate this further.
Please contact us at info@lenox.com so we can discuss your situation in detail and find a suitable resolution. We appreciate your feedback and are committed to ensuring your satisfaction.
Thank you for bringing this to our attention. We look forward to hearing from you and addressing your concerns.
Classic kitchen glasses
Classic, sleek set of glasses that fits with any decor scheme. The bottoms are slightly weighted which gives them a nice hand feel and balance. The sides are extremely thin but don’t feel too fragile which is just nice to drink from.
Broken glasses and zero refund
Receiving something broken and giving the money away is easy
Response from Lenox Team
We are usually known for our exceptional quality, and we regret that we did not live up to that expectation. If you are open to discussing this further, please email us at info@lenox.com
We look forward to hearing from you.
Disappointed
The glasses that were sent labeled as Tuscany Classics do not match the photos on the listing nor do they match my old set of Tuscany Classics highballs and lowballs. Obviously a design change has been made and this glass no longer has any weight to it. It feels cheap.
Response from Lenox Team
Thank you for taking the time to review our product. Your feedback is essential in maintaining the quality that our customers expect. We are sorry to hear that you have had a bad experience with our product. Please contact us at info@lenox.com. We look forward to hearing from you!