Kids ClassMate Large Backpack
Product Details
Web ID: 16620870Perfect graphics
Durable, colorful and the graphics wow! Everything I wanted.
Customer review from Lands' End
Straps breaking after only 60 days of school
I bought this for my kindergartener who carries a folder, water bottle and a light sweatshirt in it. Just noticed today the one strap is coming apart at the seams. My child has only had about 60 days of school and hardly any weight in it and it is ripping. I expected better from Land’s End. I had been hoping to be able to use the backpack for more than one year considering he isn’t carrying textbooks and it sits in a cubby all day. Now I am hoping to get one year out of it.
Customer review from Lands' End
Cute backpacks, poor construction
My son loves these designs, but the backpacks and not high quality. We've bought 2 and both times the zipper has broken within days to months of use. Landsend has been great about refunding/replacing, but its not worth it to go through the hassle repeatedly.
Customer review from Lands' End
Response from Lands' End
Thank you for sharing your review. We are sorry to hear that the backpacks you have recently purchased have not met your expectations. Your feedback is always welcome and appreciated. We do consider customer feedback and requests when making future product development decisions. We will share your feedback with the appropriate product manager for further review. Lands’ End is committed to providing the highest quality products and addressing concerns when needed. We encourage our customers to return following our return policy when a product has not met their expectations. If we have not already successfully resolved this matter, at your convenience, please contact us via Chat online (Chat button is the question mark in upper right corner of landsend.com) or call 1-800-963-4816 to speak with one of our specialists for assistance.
Recommends this product
Customer review from Lands' End
Perfect size
I bought this for my 8 year old grandson to replace the one I bought last year. It is the perfect size.
Customer review from Lands' End
Zipper broke within 6 months
I purchased this in December, my 8 year old used it for about 6 months. The zipper on the main large compartment broke. I reached out for a replacement, but unfortunately the company only stands behind the quality of their products for 90 days. After that, if it's defective you can't get a replacement, and it costs money to return it. Other companies have a one year warranty and even after that they allow you to return defective items for a replacement because they stand behind their products. Bummer. My kiddo really liked this one.
Customer review from Lands' End
Response from Lands' End
Thank you for leaving your honest review of the ClassMate Backpack you purchased. We are sorry to hear that the zipper did not hold up as you expected. Our goal is to always provide our customers with the highest quality products and services, addressing concerns when needed. Your experience has been forwarded on to the appropriate product manager for further review. If we have not already successfully resolved this matter, at your convenience, please contact us via Chat online (Chat button is the question mark in upper right corner of landsend.com) or call 1-800-963-4816 to speak with one of our specialists for assistance.
Color great, fabric excellent
I bought this backpack for a 10 yr old girl. SHe loves it however the monogram on it blends in with the fabric and you can hardly see it and it is really small
Customer review from Lands' End
Nice backpack with good size
I bought this backpack for my daughter that’s in 4th grade. It’s a perfect size with nice design. She loves it!
Recommends this product
Customer review from Lands' End