Knife Aid Sharpening Service
$59.99$100.00
Color:4 Knives
$89.99
$69.99
$59.99
Size: Please select
Product Details
Web ID: 2026087324 days ago
Fine, but not what I was hoping for
When I got them back, I was hoping for a factory-sharp blade, but that was not the case. I am most disappointed in my serrated knives. I will probably look for a local knife sharpener in the future.
Customer review from Zwilling.com
Response from Zwilling.com
Consumer Relations23 days ago
Thank you for sharing your feedback with us. We sincerely apologize that our service did not meet your expectations, especially with your serrated knives. We understand how disappointing it must be not to receive the factory-sharp edge you were hoping for. Your satisfaction is our priority, and we’d like to make this right. We would be happy to arrange a complimentary resharpening of your knives to ensure they meet your standards. We will reach out to you directly to discuss what works best for you. Please know that your feedback is invaluable in helping us improve our services. We invest in training and quality control to deliver the superior results our customers expect, and we are taking your comments seriously to uphold that commitment. Thank you again for bringing this to our attention, and we truly appreciate the opportunity to earn back your trust.
2 months ago
Careless
Do not use this company! As they were careless in sharpening my knives. Most of my knives came back with some kind of flaw that was caused by the person sharpening them. Some had part of the return and or bolster ground away. Some had grinding marks on the profile of the blade. Not one of them came back as sharp as new. They also have no phone number supposedly. Will never use them again. It has been 3 days since I wrote an email to them and have not had a response except for the auto-response.
Customer review from Zwilling.com
Response from Zwilling.com
Consumer Relations2 months ago
Thank you for sharing your feedback with us. We're sorry to hear about your experience with our Knife Aid service. At ZWILLING, your satisfaction is our highest priority. Rest assured, we’ll be reaching out to provide a positive solution.
2 months ago
Convenient and easy
Convenient and easy. Could have elevated the experience if the side of knives were polished to remove water and other stains smudged on the knives.
Recommends this product
Customer review from Zwilling.com
2 months ago
Disappointed
It has been 10 days and the knives are still not back in our kitchen. Disappointing.
Customer review from Zwilling.com
3 months ago
from 50 Miles from the KnifeAid Warehouse
Without knives for 13 days, non-existent comms.
If you desire to lose access to your knives for half a month, this is the service for you! I had used KnifeAid a half dozen times in the past and thought the service was dynamite. Time for my bi-annual sharpening, I shipped my knives on 01/27, they arrived 01/29 to their warehouse. I repeatedly reached out to customer service after a week had passed, and they were initially responsive. But my last three emails went unanswered. KnifeAid’s website states that “your knives are sharpened and packed to ship within 24 hours.” No disclaimer to suggest otherwise. My knives were delivered on 02/08. So I didn’t have all seven of my primary cooking utensils for THIRTEEN days. Trash customer service. Trash service. You lost a loyal customer without adequate communication regarding completely beyond delivery timelines.
3 months ago
Very good service
Very good service, takes a little time 2+weeks start to finish.
Customer review from Zwilling.com
4 months ago
Great service!
The knives were done quickly and they cut like new!
Recommends this product
Customer review from Zwilling.com
4 months ago
Worst sharpening, no integrity
Terrible, 3 of 4 couldn't cut a tomato, and I believe my knives are more dull than when I sent them in.
Customer review from Zwilling.com