Facial Fuel Energizing Face Wash, 33.8 oz.
Product Details
Web ID: 13510637Not happy
This was the best face wash I have ever used. Now it’s terrible feels so watery. So disappointing especially after reading these it’s “100% vegan” replies couldn’t give a crap about that bring your original old product back
Customer review from kiehls.com.au
N/A
This product has to much fragrance , it activates allergies in my sinus
Customer review from kiehls.com
Response from kiehls.com
Hi there! We are sorry to hear about your experience with our Facial Fuel Energizing Face Wash and would like to speak with you directly about it. Please call 800-KIEHLS-2, M-F 9:00 am – 5:30 pm ET with case #40654078. We look forward to hearing from you soon!
Ruined the old formula
I thought I had finally found a replacement for my old discontinued facial cleanser. The first bottle was great! Five stars! The next bottle was the new formula. What a disappointment. Watery. Good luck not pouring out too much. I hate it and will once again be looking for a decent face wash. **Please don't offer to connect me with customer service unless they can offer a technique of boiling the new formula down to make it like the old gel again.**
Customer review from kiehls.com
Response from kiehls.com
Hi there! Thank you for reaching out about our about our Facial Fuel Energizing Face Wash. We understand your frustration with the formula change. We're sorry the new formula doesn't live up to the original and appreciate your feedback on its watery consistency. We'll share your comments with our product development team. While we can't offer a method to revert the formula, we can suggest exploring our other cleansers which might be a closer match to what you're looking for. We apologize for the inconvenience.
New Formula is Garbage
I have been using this product daily for over a decade, but with the recent formula change it no longer leaves a pleasant feel on the skin that quickly absorbs; now mostly just feels sticky and gross up until next time you shower. Also as someone who shaves their head, the original formula offered a comfortable cooling effect to all the micro razor burn, but the current product just burns. Definitely will be my last purchase unless they can bring back the original formula, the current is only worthy of the trash can.
Customer review from kiehls.com
Response from kiehls.com
Hi there! Thank you for reaching out about our Facial Fuel Energizing Face Wash. We're sorry to hear about your disappointment with the recent formula change. We understand the new formula isn't providing the same pleasant feel, quick absorption, and cooling effect you valued in the original. We appreciate you being a loyal customer for over a decade, and we take your feedback seriously. We will share your comments with our product development team as we continuously work to improve our offerings.
Even more refreshing!
I don’t understand what the fuss is about with the updated formula. I love it! I still get that refreshed feeling…in fact even more so than the old formula!!! Best men’s face wash on the market imo
Recommends this product
Customer review from kiehls.com
BEST Facial Cleanser EVER
Outstanding product. Deep cleans like nothing else.
Customer review from kiehls.com
Dissatisfied with the new formula.
Looks like it’s not just me. I bought a new bottle recently. What ever went into reformulating the product has left me dissatisfied. I feel like the fragrance is less therapeutic and is now more clinical or industrial, less appealing. I also feel like it doesn’t lather up as well. Which could be intentional to drive more product use per use?? Either way, this long time customer is quite dissatisfied. Please notify if the product is changed back to the original.
Customer review from kiehls.com
Response from kiehls.com
Thank you for reaching out! We appreciate your feedback on the new Facial Fuel Face Wash. We're sorry you're dissatisfied. We value your loyalty and are taking your comments seriously. Changes, like lather differences, may be due to new ingredients. We understand your frustration and will share your feedback with our product development team. To discuss further, call us at 1-800-543-4572 (Mon-Sun 10am-7pm EST).
Disappointed Long-Time Customer – Formula Has Chan
I’ve been using this cleanser for half my life and have always trusted it to deliver consistent results. I even worked for Kiehl’s when I was 16, so the brand and product has truly been part of my skincare journey for years. Recently, I reordered and immediately noticed something was off – the texture, feel, and performance weren’t the same. At first, I thought I had received a bad batch, but after reading reviews, I realised the formula had quietly changed. I understand the brand’s push toward more bio and vegan-friendly formulations. But if you’re going to make such a significant change, it needs to come with transparency – a name update, a disclaimer, something. Selling it as the same product is misleading and disappointing, especially for loyal customers who’ve stood by it for years. Please do better.
Customer review from kiehls.com.au