Roomba® i7 Robot Vacuum
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Product Details
Web ID: 94512303 years ago
from Phoenix AZ
It's A Pretty Good Vacuum
I use it daily to vacuum. Definitely keeps the cat and dog hair down. I would recommend buying this with the self empty container as it's a pain to constantly empty bin. I don't like how small things like piece of paper or plastic can clog this so easily. Have to always check before vacuuming. It's a great time saver though and I'm glad I bought it.
Recommends this product
Customer review from store.irobot.com
3 years ago
from Chicago, IL
Not impressed
I've had the i7 Robot Vacuum for a year and I am so disappointed with this product. I ordered it thinking it would be an upgrade from my previous Eufy and boy was I wrong. The main reason I wanted this product was to help keep my house free of pet hair. I have 2 dogs, a Pitbull and a Doberman, so their hair is short. I never had issues with my previous Eufy as far as dog hair, it was just an older model and needed to upgrade. Cons: The i7 is a lot louder, dog fur gets stuck between the silicone brushes and it is left in piles everywhere, the bin is never full because it's all stuck between the brushes. I never had that problem with the Eufy. The majority of my house is hardwood floors, so it's not even like it gets stuck because of carpet. When I contacted customer support, all they had as a solution was a guide on how to properly clean it, which I had already done. The i7 is also higher, so it doesn't fit under a lot of my furniture (like the couches). Pro: The only feature I like is the mapping app and being able to start a job from my phone. But, I'm sure the newest Eufy product would have that as well. In conclusion, if you have pets and that is your main reason for looking for a robot cleaner, I would suggest you look elsewhere.
Customer review from store.irobot.com
3 years ago
from Indiana
I would give this 0 stars if possible
I am so disappointed in this product! I wish I would have returned it immediately because it is a waste of money. I have a golden retriever so I have to vacuum daily - I got this in hopes that I could use it on the off days I don't vacuum but it leaves clumps of hair everywhere. It does not pick up crumbs either - it literally does nothing but leave more of a mess and I end up vacuuming after to clean up.
Customer review from store.irobot.com
Response from store.irobot.com
IRobotPWR3 years ago
Hi Trudy, we apologize for the inconvenience that was caused, and we would be happy to assist you with resolving the issue. We have just e-mailed you, so we can help out.
3 years ago
from Wisconsin
Not worth the cost. Other vacuum robots are better.
After almost 2.5 years of ownership, this robot was somewhat a waste of money. It had limited use and still requires a lot of upkeep. Spent more time resolving its issues then it actually vacuuming. Will be moving on to other brands.
Customer review from store.irobot.com
Response from store.irobot.com
IRobotPWR3 years ago
Hi Pat, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around. Is it okay if you provide us with iRobot email in order to resolve the issue?
3 years ago
from San Antonio
I would not purchase this EVER
If I were able to give zero stars to this product and company, I would. I posted a review earlier about the dreaded error 26 to which iRobot was quick to email a response to correct the issue and also to consider changing my review. After a few emails with customer support, I was sent a complimentary replacement cleaning head. I thought that iRobot was supportive and was willing to back their product. Unfortunately, after a few cleaning rounds with the newly installed cleaning head, the robot threw the error 26 AGAIN!!! So disappointed that this is what $700+ buys and that the only fix is to replace a $70 part and even that doesn't fix the issue. IRobot knows of this issue as it has been mentioned countless times in these reviews but they are not fixing the issue. I regret buying the dirt disposal accessory too, though it works amazingly because now I am stuck with a product that I can't use.
Customer review from store.irobot.com
Response from store.irobot.com
IRobotPWR3 years ago
Hi iRobot Customer, we apologize for the inconvenience that was caused, and we would be happy to assist you with resolving the issue. We have just e-mailed you, so we can help out.
3 years ago
from Hobe Sound Fl
Problem from the beginning
Noisy, batteries dont last have replaced twice and needs another now. Constantly going where he is programed not to go
Customer review from store.irobot.com
Response from store.irobot.com
IRobotPWR3 years ago
Hi Putz, we're sorry to hear that your Robot is experiencing such a complex issue, and we'd love the opportunity to help out and resolve it. We have just e-mailed you, so we can provide you with a proper solution.
3 years ago
from Salt Lake City, Utah
Beware of Error 26 on day 366
We have liked having our i7 with the base station in our living room, however like many other reviewers we got the dreaded Error 26 the DAY AFTER our warranty expired. I managed to clean the cleaning head and get it to work again, but the same error has come back several times. I expected more from a $700 vacuum cleaner, and $70 for a new cleaning head is unacceptable to me. If iRobot is going to charge this much for a product with well known issues like error 26, the warranty should be like 3-5 years.
Customer review from store.irobot.com
Response from store.irobot.com
IRobotPWR3 years ago
Hi Keith, we're sorry to hear that your Robot is experiencing such a complex issue, and we'd love the opportunity to help out and resolve it. We have just e-mailed you, so we can provide you with a proper solution.
3 years ago
from Denver
You are expected to buy a subscription!
My iRobot worked decently for 2 months and suddenly it is telling me I need a subscription! The company just confirmed it but it doesn't say anywhere that it won't work without a subscription! Now I have a really expensive door stop!! If this specific robot needs a subscription to work, it should specifically say that. So basically false advertising!
Customer review from store.irobot.com
Response from store.irobot.com
IRobotPWR3 years ago
Hi Jody, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just e-mailed you in order to help out.