Braava Jet™ 240 Mopping Robot
Product Details
Web ID: 3027927Where is support hiding
Work great for six months then died. Online with product support for two months to no avail. Have done everything that they've asked have done everything they've wanted yet I have a nonworking six month old brava jet.
Customer review from store.irobot.com
Response from store.irobot.com
Hi iRobot Customer, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just e-mailed you in order to help out.
Was good when it worked!
It was great when it worked! Had it about a year and it now goes about a few inches and stops.
Customer review from store.irobot.com
Response from store.irobot.com
Hi Jane, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around. We have just e-mailed you in order to help out.
Cute iRobot, bad performance, and worst customer service
The great thing about Braava is that it is superb cute. BUT It stopped functioning after a week. The rubber on the wheel dropped off. And then the entire cycle was out of order. It is true Braava is too small for large space like any living room. It worked only 1,5 hour max for the first time. The second time it worked only few minutes and it turned off. Didn't figure why. More issues showed up and it became nightmare. Since December 2021 I am calling every second week the customer service for instructions and return label. Currently I reached the priority level and my case should be resolved as soon as possible. Since December I am still waiting for instructions...but no respond, no return label, no money back, no working Braava. Just angry. Our household has old model of iRobot 6... it's been four years since we bought it and it is still working. We decided update the model and purchased iRobot i3 with Braava together. It feels like a big mistake. iRobot i3 is somehow good coworker but compared to our old model is just not what I was excepting. It has better suction, better dumpster container, but worse wheels, hanging on pieces of furniture, crashed, and it is still kind of loudly. I always recommend this company, because we were so happy with our old model. Now, I don't recommend this company anymore. I am pretty sure that any other robot is better then the new iRobot models. And the customer service is really really bad. Calling them every second week and listening the same dialogue is frustrating.
Customer review from store.irobot.com
Response from store.irobot.com
Dear Zuza, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just contacted you via e-mail in order to resolve the issue.
I LOVE THIS LITTLE GUY!
I received this as a Christmas gift from my kids last year and was skeptical. I am someone who scrubbed my kitchen floor on my hands and knees because I thought mops just pushed around the dirt and didn't get the floors really clean. Since setting this little robot loose, I've only scrubbed my floors the old way twice within the past year. This little mop is amazing in the quality of mopping it does. I've used it on linoleum, tile and even my hard wood floors. It does an amazing job. I do run it twice in my kitchen because the area is large. I'm purchasing a second battery so that I don't have to wait for the first one to recharge between moppings. LOVE this product.
Recommends this product
Customer review from store.irobot.com
Misleading descriptors
Looks like it cleans fine; but, before i bought this, i looked all over their site and they specifically said ALL roombas and braavas we're compatible with alexa. Get this home to find out if it's not even wifi. It is nluetooth only and will not work with alexa. They need to fix their propaganda
Customer review from store.irobot.com
I do not recommend this product.
I got this for my parents who for tiled house, First few days we were in love with the product.. taking videos of how it works without making any noise...It used to take hrs cleaning one room, but we were still happy to own a robo. However the happiness did not last long, the braava does not seem to move at all now, it keeps cleaning just 1 tile. The battery seems to be ok. As recommended by many videos, removed the hair/clogs by tapping etc, however this robo doesnt want to move or clean. I thought of buying another robo for mopping this thanksgiving,however looking at the reviews and my bad experience, am rethinking if buying a robo again and wasting another $160-200-399-400 is it a good idea?
Customer review from store.irobot.com
Response from store.irobot.com
Hi SG, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around. Is it okay if you provide us with iRobot email in order to resolve the issue?
Excellent product
I live mine 1700 sq ft. Does not miss any spots . Works for me very well . Absolutely I recommend and will buy again
Recommends this product
Customer review from store.irobot.com
Wonderful
This is a wonderful product! Turn it on and forget it! I have 3 dogs and 4 cats so imagine the fur!
Customer review from store.irobot.com