18Ft x 52In Ultra XTR Frame Round Above Ground Swimming Pool Set with Pump
Product Details
Web ID: 19776470I bought this last summer I love it every thing is still fine my favourite part is how good the pump is
Customer review from intexcorp.com
Response from intexcorp.com
Thank you for your 5-star review! We’re so glad to hear you're enjoying your Ultra XTR® Frame Pool and that the pump is working well. We appreciate your feedback and hope you continue to have great experiences with your pool!
Love this pool!
We have had this pool for 5 summers now. We erect it in October and store away dry and clean in May (we live in NZ). We use it every day and have had no issues at all with either the pump or liner to date. Unfortunately though, I would say this will be it's last summer as the lining around the top edge has perished and the pool has become very fragile - 5 yrs isn't bad though in my opinion. We will definitely replace with the same model if still available.
Recommends this product
Customer review from intexcorp.com
Response from intexcorp.com
Thank you for your 5-star review! We're thrilled you've enjoyed the pool for 5 summers and appreciate your kind words. We look forward to providing you with another great experience in the future!
Great pool!!!
This is a perfect size poolnot only for my family and friends but also for myself.
Recommends this product
Customer review from intexcorp.com
Response from intexcorp.com
Thank you for your review! We're thrilled to hear the pool is the perfect size for both your family and personal use. If you need any assistance, feel free to reach out—we're here to help!
I love them!
We have owned several intex pools. Starting with the quick setup pool when the kids were little. As they got bigger so did our pools. We are now on our third ultra frame. No, they don't last forever but you cannot beat the price point for how long they last. I love them and will be purchasing another one next year. Recommend the salt water system and rig a skimmer on the pool.
Recommends this product
Customer review from intexcorp.com
Response from intexcorp.com
Thank you for your loyalty and for sharing your experience with our pools! We're thrilled you've enjoyed them over the years. Your recommendation of the saltwater system and skimmer is greatly appreciated. We look forward to serving you again next year!
Pool basics - what to expect
Expect the pool liner to last 6-7 years - pump not so long. Does not come with a skimmer. Level the ground without sharp rocks 19' feet in diameter - to give you extra room if you need to adjust the location. Set up time 3-4 hrs with a beer or two. (my third pool). Legs must be close to vertical as possible. Took 26 hrs to fill
Recommends this product
Customer review from intexcorp.com
Response from intexcorp.com
Thank you for sharing your experience! It sounds like you've got a good handle on pool setup and maintenance. It's great to hear you're enjoying your third pool, despite a few considerations. Cheers to many more refreshing swims ahead!
Bad liners, poor craftsmaship, buyer beware!
Just finished set up and the liner is poorly manufacured. Matetial is ok, but the seams are not done well and will probably leak. Even if they don't leak it will be impossible to clean. I just hope they don't rupture and cause a flood!
Customer review from intexcorp.com
Response from intexcorp.com
We sincerely apologize for the issues you've experienced with your Ultra XTR® Frame Pool liner. Your feedback is important to us. Please contact our customer service team via chat at intexcorp.com or call 310-549-8235 for further assistance.
Not a happy customer
I bought the XTR 18x52 in 2021. We noticed during the first year the pump doesn’t operate as good as it did when first opening. To get it to filter how it should, you have to push down and hold the lever if you want a full filter which Is obviously Unfeasible. For the past 2 years we’ve had to purchase new hoses (from pool to filter) as they keep snapping when we put them back on after each year. I am very disappointed as this has now cost me additional money, wasted my water to fill the pool, as well as chemicals to open the pool.
Customer review from intexcorp.com
Response from intexcorp.com
We're sorry to hear about your experience with the Ultra XTR® Frame Pool. Your feedback is important to us. Please contact our customer service team via chat at intexcorp.com or call 310-549-8235 for assistance. We’re here to help!
What a joke!
Absolute worst customer of any company I have ever called! They are unable to understand English and just keep replying they they understand yet continue to ask me the same question over and over !
Customer review from intexcorp.com
Response from intexcorp.com
We're sorry to hear about your experience. We strive for better service and appreciate your feedback. Please contact our customer service team via chat at intexcorp.com or call 310-549-8235 for assistance. We're here to help!