Baby Base 2-in-1™ Booster Seat
Product Details
Web ID: 20005353NOT SAFE.
I have this seat and my mom bought the dark blue one for her house for my son. In the past week BOTH seats became faulty and the straps unbuckled on hers causing my son to fall face first out of the chair it was “secured” to. And then the one I have the strap came out of the slot in the back of the seat causing my son to fall sideways and hurt his cheek. He wasn’t being super crazy in the seat at all, he leaned and it pulled the straps/buckles apart. The seat my mom has is MAYBE two weeks old.
Customer review from kidsii.com
Response from kidsii.com
Thank you for communicating your concern with the Baby Base 2-in-1 Seat - Ultramarine Green. We want to continue the conversation and provide direct support. Please call us at 800-230-8190, Monday through Friday, from 9 AM to 5 PM EST.
Good and Bad
5 stars for the chair but 0 stars for Ingenuity for not making replacement parts available. I called for one strap that got lost during a move and not only will they not provide it, they said not to use the chair anymore. 😠
Customer review from kidsii.com
It’s great really, but
We love this booster seat we really do my only complaint is that we’ve only had it for 3 months and the release button broke and wouldn’t release one side for us to get our son out of the seat after dinner
Customer review from kidsii.com
Terrible Travel Features!
Received this off our registry, was super excited for traveling, but after one use, went to pack up the back of the seat and store, as intended, under the seat only to have the plastic clip break while disassembling. There are no releases for the back and it's pretty hidden that although it's designed to be disassembled and portable you can't. Instantly useless after one time; you can't even buy replacement parts.
Customer review from kidsii.com
Response from kidsii.com
We are very sorry to hear about this concern and are eager to resolve it for you. Please contact us if you have any questions or need anything further. Please contact us at the support team at 800-230-8190 Monday through Friday from 9 a.m. to 5 p.m. EST. We hope to hear from you soon and we thank you for your patience and understanding.
Seat back missing
Very disappointed as there was no seat back attached at the bottom of the chair
Customer review from kidsii.com
Response from kidsii.com
We are sorry to hear that you are not satisfied with our product. We appreciate your honest feedback, and we apologize for any inconvenience this may have caused you. Please contact us at the support team at 800-230-8190 Monday through Friday from 9 a.m. to 5 p.m. EST.
Older design is better
I have the older model and this new one. I really hate the redesign. The top portion has 2 holes when you take the pink seat part out and makes an absolute nightmare to clean. Plus they added drain holes??? Older version with less crevices is far superior. I always recommend this seat due to it's versatility and prolonged years of you they offer, but this really changes my mind. I cannot even find a plug or anything that will fit in there to keep her from stuffing food down there for fun. Just a nightmare for a busy mom to clean. Plus, the old tray doesn't snap in the new design. You're better off to get the old one on marketplace and not spend your money on this new one
Customer review from kidsii.com
Response from kidsii.com
We are grateful that you shared this information regarding Baby Base 2-in-1 Seat with us and that parents like you provided us with feedback. For additional assistance, please give us a call on 800-230-8190, Monday through Friday, from 9 a.m. to 5 p.m. EST.
One-time Assembly Only
Warning: The assembly of this product is 'one-time' only!! We were told in store that the back rest could be removed for when travelling so the seat is less bulky. The assembly instructions leaflet only mentions this fact in the last stage of the instructions. Perhaps this important message should be in bold font at the beginning of the assembly instructions. We inadvertently followed the in store demonstration and removed the back rest causing one of the plastic clips to shear. Unfortunately it appears that replacement parts are not available to purchase for this product.
Recommends this product
Customer review from kidsii.com
Beautiful and Durable
[This review was collected as part of a promotion.] First of all the color of this chair is so pretty. This has been perfect for when I need to take my baby somewhere else for dinner, but won't have access to a high chair. It is easily clean and fits snugly and safely on a dining room table chair.
Recommends this product
Customer review from kidsii.com