Robert Upholstered Flip Top Storage Bench with Storage
Product Details
Web ID: 18954375Avoid buying anything from this seller.
Absolutely terrible seller. Sold a bunch of their items on sale and then canceled all the orders and raised the prices. Avoid buying from this seller. Macy’s should really drop them and not sell their products. It looks really bad to be associated with them honestly.
defective
I don’t normally leave a review but one part of my ottoman is defective . I’ve asked several times for a replacement part but my request is not going anywhere. I have already contacted Macys and the seller and no one wants to take ownership. I might be stuck with a defective item and it seems my money just went down the drain. This is very .
Response from 14 Karat Home Team
We apologize for not meeting your expectations. We rigorously maintain our product quality and are committed to resolving your issue for a better experience. Please contact us through Macy's Messages or at after-sale1@karathome.com so we can assist you further. Thank you for your feedback and understanding.
smells terrible! rodent smell!
Smells horrible! As soon as we opened it smelled like rat or raccoon feces! We aired it outside for 2 days and the smell didn’t go away! It was expensive and the place they store it must be in a rodent infested warehouse.
Response from 14 Karat Home Team
We apologize for not meeting your expectations. We rigorously maintain our product quality and are committed to resolving your issue for a better experience. Please contact us through Macy's Messages or at after-sale1@karathome.com so we can assist you further. Thank you for your feedback and understanding.