Hot Wheels Track Set with 4 Cars, Super Ultimate Garage, Over 3-Feet
Product Details
Web ID: 14584846So dissatisfied and disappointed
Bought this for my 5 year old son for Christmas and the battery switch doesn’t turn on. All he keeps asking for us to turn on the gorilla. My heart is broken and he is crushed.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Sorry to hear this. Please reach out to our Consumer Services team for help. Phone support is available at 800-524-8697, Mon.- Fri., 9 a.m. - 6 p.m. EST.
Awesome toy
My son got this toy for Christmas and is excited to finally get it.Since he got it it has been non stop fun for the both of us. There are some cool features to this toy making it probably every little boys dream toy! I know I wish I had toys like this when I was younger!
Recommends this product
Customer review from shop.mattel.com / fisher-price.mattel.com
Fun but elevator isn’t working
We just bought this for our twins birthday. They love it…but the elevator isn’t working properly. Makes a terribly loud noise. Almost too loud for me to let them play because it gives me a headache. My son assembled it according to the directions but surely it’s not supposed to be loud…right?
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Sorry to hear your elevator isn't working properly. Our Consumer Services team is happy to help! They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Does not work
My son really enjoyed using this for the 2 months before the spinning tower decided to quit working. Very upsetting to spend this much money for a broken toy.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Sorry to hear the tower stopped working. Our Consumer Services team is happy to help! They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Awesome set!
Purchased for my son and he absolutely loves it! It kept him busy having fun while the pandemic and being stuck at home, this is a great he played for hours and even fell asleep with cars in his hand! Best purchase ever!
Recommends this product
Customer review from shop.mattel.com / fisher-price.mattel.com
Very big, could be fun but missing parts
We received this as a gift from the kids' grandmother. It arrived with 3 track pieces missing, which made it a really large waste of space. She tried reaching out to Target where she bought it- no luck. I bought extra straight track pieces to try to remedy the missing straight pieces of track, but we still have a missing curved track piece. They has an extra of the wrong part, so I cut it but it still doesn't fit right to make it run properly.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sincerely sorry you're missing a track piece! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
POORLY MANUFACTURED
I bought 2 of these SUG for Christmas and after spending all that money they are cheaply made and crappy. The cars get jammed, the gorilla gets stuck and the plastic tracks are cheaply made and barely stay attached I regret buying 2 of them. We only bought them because we previously purchased the Ultimate garage that seemed pretty good so we wanted to get the grands something bigger and better. This was NOT A GOOD BUY. And for such a hefty price this could have been made way better Mattel this is disappointing. My grandkids gets so frustrated with the cars getting stuck, we have purchased over 300 cars and no matter which car we use its the same issue THIS WAS THE WORST BUY EVER.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sincerely sorry your cars get stuck! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Could be really fun but...
Got this for my kids for Christmas and we will be returning. It is huge and really fun looking but even the cars they send get stuck in the elevator contraption. Makes it really frustrating to play. A lot of money for something that doesn't work.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sincerely sorry your cars get stuck in the elevator! That's definitely not the experience we want for your family! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.