City Shark Escape Track Set, Multi-Level Playset
Product Details
Web ID: 1459703111 months ago
from Harvard illinois
Received Free ProductNo
Missing parts
We got this as a birthday gift for my son and I went to open it out it all together and it’s missing the blue stand that holds on the tracks around the shark in place.
Recommends this product
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Consumer Services11 months ago
Oh no - We're so sorry to hear that! Please give Consumer Support a call at 800-524-8697 Mon.-Fri., 9am-6pm ET for help.
1 year ago
from California
Two spoiled great nephews
I purchased this toy for my great nephew and he loves it. I purchased it prior for another great nephew and they both played with it so much.
Recommends this product
1 year ago
from Calgary, AB
Received Free ProductNo
Stopped working
I really loved this toy and so did my son but after a few times playing with it the shark no longer shoots up . Tried taking it apart and rebuilding it and nothing works
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Mattel Consumer Services1 year ago
Sorry to hear this! Our Consumer Services team is happy to help get playtime back on track. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
1 year ago
from Missouri
Received Free ProductNo
DON’T WASTE YOUR MONEY
Just got it as a gift yesterday, shark is already broken only mouth will pop open to the bridge. Followed instructions step by step.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Consumer Services1 year ago
We're so sorry to hear that! Please give Consumer Support a call at 800-524-8697 Mon.-Fri., 9am-6pm ET for help.
2 years ago
from Kaysville, Ut
Received Free ProductNo
Broke
Really awesome toy but the part that holds the shark down broke the first day so that was a bummer.
Recommends this product
Customer review from shop.mattel.com / fisher-price.mattel.com
2 years ago
from Woodland, CA
Received Free ProductNo
Broke after one day
Bought this for my son and by the next day the shark no longer snapped up to eat the cars. The instructions were no help for fixes and couldn't find anything online.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Mattel Consumer Services2 years ago
Sorry to hear this. Please reach out to our Consumer Services team for help. Phone support is available at 800-524-8697, Mon.- Fri., 9 a.m. - 6 p.m. EST.
2 years ago
from Washington State
Other occasion to buy:Fun
Fun
I purchased this for my 4 year old grandson. He has enjoyed playing with it. I would recommend purchasing more Hot Wheel cars to go with it.
Recommends this product
2 years ago
So cool track!
My kid and nephews love it, it is super fun and you never know when the shark will jump and eat the cars which makes so fun and cool. Totally recommended
Recommends this product