Girls Quilted Barn Jacket
Product details
Web ID: 14876814Not what I expected
The jacket arrived fine.No damage that I can see , but the color looks more like a washed out color compared to the caot the girl in tje photo is wear. Its not really good for winter its not thick enugh. The coat in the photos seemed like it was medium in thinkness. This isnt. I tried to ulpoad a photo but i cant
Response from Hope & Henry
Thank you for taking the time to write this review. We are truly sorry that this jacket did not work for you. One of the ongoing challenges with both selling and purchasing items online is, of course, how the color is portrayed. Each computer, tablet, and cell phone tends to come across a bit different. We apologize that this was the case with your jacket. This particular jacket is best for transitioning from Fall to Winter or from Winter to Spring.
Be aware of the return policy
The jacket was ok. Just didn’t seem very practical for a 3 years old. Pretty jacked but not useful for a small girl. Anyway my bad. I should’ve not ordered it at all. So I took the jacket out, looked at it, quickly realized that will not serve my child well and I put it back in the plastic bag it came in. No damage was done whatsoever. Then I shipped it back to Macy’s for full refund. Few days later I received an email from the vendor Hope and Henry that they will not issue a refund because the jacket was damaged. They were nice enough to attach a photograph. Well, the so called damage was nothing. Few specks of dust, easily removable with finger. Also this was not there or I didn’t see it when I opened the package at home. I certainly did not do it. And how do we know the spot was not actually there when I received the jacket? How do we know that the person processing the return stained the jacket or this was someone else’s return to start with. Then I asked them to ship the jacket back to me. So if I am not going to get my money back at least I can get the jacket back. They refused. I spoke to Macy’s and I still believe Macy’s is responsible for the problem because I bought it from Macy’s website not from Hope and Henry. No refund and no jacket. Lesson learned. I will never buy anything from Hope and Henry. They don’t offer anything unique and with return policy like that. Who cares.
Response from Hope & Henry
Thank you for taking the time to leave this review. We apologize that your experience with a damaged return has been an inconvenience. If you would like further assistance you can reach us at customerservice@hopeandhenry.com.