Hello Kitty Cubic Zirconia Silhouette 18" Pendant Necklace in 18k Gold-Plated Sterling Silver
Product details
Web ID: 17746492broken chain
The chain broke when I got it in the mail and I didn’t even get to put it on and it js snapped
Response from The Macy's Team
Dear Valued Customer, Thank you for your feedback, it's very much appreciated as we are always trying to improve our products. We understand that the chain broke and snapped in the mail and you are not 100% satisfied. If you are still within the time frame of the return policy, we will work with you for the return of this item. Please contact Macy’s Customer Service, 1-800-BUY-MACY, (1-800-289-6229). or you can visit your local Macy's to exchange for something that better suits your needs. Again, your feedback is very much appreciated! Sincerely, Macy's Customer Service
Broken Chain
I too bought this necklace for Christmas. The chain was broken when my daughter opened the box on Christmas day. I returned it today for a refund. I was attempting to repurchase, but after reading the other review, I am concerned the replacement may be broken as well.
Response from The Macy's Team
Dear Valued Customer, Thank you for your valuable feedback. We are always looking for ways to improve our assortment and we will pass this note along to our development team. Sincerely, Macy’s Customer Service
broken
Had to re order… necklace chain was broken…
Response from The Macy's Team
Dear Valued Customer, Thank you for your valuable feedback. We are always looking for ways to improve our assortment and we will pass this note along to our development team. Sincerely, Macy’s Customer Service