16 Cup Rice Cooker & Steamer
Product Details
Web ID: 100974423 years ago
from Minneapolis, MN
Reliable and easy to use!
[This review was collected as part of a promotion.] Old rice cooker broke so I had to purchase a replacement. This gets the job done and is easy to use!
Customer review from hamiltonbeach.com
4 years ago
Great Rice Cooker
I love this rice cooker. Makes my life so much easier and the rice is perfect. I also love that it make a lot of rice if I want to make for my big family. I can also make a smaller amount. It took a week to ship to me but worth the wait.
4 years ago
Shut off on me
Bought it from Macy's. Used it for several months, and it abruptly shut off. Can't get it to work. Don't see anything wrong with the cord. Can't find the receipt to get a refund. Very unhappy customer!
4 years ago
not working
I bought this rice cooker from Macy's its not working after 2 time cooking
Recommends this product
Response from HamiltonBeachTeam
HamiltonBeachTeam4 years ago
Your experience with our appliance is very important to us. We regret to hear that your Hamilton Beach 16-Cup Rice Cooker is no longer performing to your expectations. This appliance has endured rigorous testing to ensure an exemplary performance, when used as directed. We would love to gather further details regarding the occurrence you have experienced with this appliance, and also further address your concerns. Please feel free to contact our customer service department for further assistance. We look forward to hearing from you.
5 years ago
nice
this rice cooker was just what I wanted the size is perfect
Recommends this product
5 years ago
I wish I can return it
I am extremely disappointed of this rice cooker. The rice always comes out sticky and not fluffy. I have tried the oft-given ratio of 2 liquid to 1 rice is much too high for steaming long grain white rice- 1 to 1 up to 1 1/3 to 1 is a more realistic ratio. I also added olive oil but that did not work at all either. The few times I used it rice gets stuck on the pan. I wish I can return it :(
5 years ago
Way smaller than I expected.
This is not a 16 cup rice cooker except maybe when cooked. I did not bother because as soon as I opened the box I realized it had half the capacity of my 10-cup rice cooker. I am not sure how the capacity is measured. So buyer be aware of the dimensions of the cooker
Response from HamiltonBeachTeam
HamiltonBeachTeam5 years ago
Hi Christina,
Your feedback means a lot to us. We regret to hear of your dissatisfaction while using your Hamilton Beach Rice Cooker and Steamer. The amount reflected in the title of this appliance refers to the yielded amount of cooked rice (16 Cups). All measurements are based from the included rice measuring cup, as noted in the use and care manual. Consumer experience remains our top priority and if we can be of assistance in the future, please feel free to contact our customer service department.
5 years ago
Steam basket is a big plus
This rice cooker with steaming basket makes eating healthy meals easy. We often steam veggies, salmon, and other food in basket while cooking brown rice. Jasmine rice comes out beautifully too. The pot is really easy to clean too. I've had rice cookers for decades, but the steam basket really makes this one so much better.
Recommends this product