DuetConnect LX Swing and Bouncer
Product Details
Web ID: 18113611Replacement motor had same problem
I am unfortunately, unable to reply to my initial review that was posted at the end of January. Customer care reached out, and after some back-and-forth sent a replacement motor to try. This worked for a few weeks and then the same problem occurred. Please be aware that if you do get a new motor, you will have to send back the old one by a certain day or will be charged for it, this was not disclosed prior. I do love the swing and bouncer but not worth the recurrent malfunctioning. I will be shopping for a new brand.
Customer review from gracobaby.com
Bulky but my baby loves it
Even though it’s on the bulky side, my baby loves this swing and takes most of her day naps in it because she falls asleep and stays asleep in it. I also love that she isn’t too scrunched in it and is super comfortable for baby. The music on it gets a bit annoying after a while so that would be my only complaint to add better baby songs.
Customer review from gracobaby.com
Peace
I love the calm music and safety of the swing. Always relaxedput my baby to sleep as she stared at the stars twirling around. My 2yr old loves looking for the moon and stars to this day. ✨️

Customer review from influenster.com
Worked until about 3 months of light use
This product worked great, and after 3 months did not keep swinging. We have tried plugging it in, adding batteries, doing both, and will not swing side to side.
Customer review from gracobaby.com
Worked great, but didn’t last long.
This was convenient to have and worked great for a bit. After about 5 months, it started having this “clicking” noise anytime it was over a certain setting in the rocking. So we could only keep it on the lowest swing setting. The music was nice and gave a lot of options though! And it was easy to set up.

Customer review from influenster.com
Loved it while it actually worked.
We have had this thing for about 5 months and we loved it at the beginning. Our son likes it a lot. The swing has started making a loud click noise when swinging, and it only works on setting two now. It’s like the motor is giving up. Very disappointed as it was expensive and we had effective one at first and we had to go through the whole process of getting a new one and putting it together twice.
Customer review from gracobaby.com
Not good at all!
We’ve been using this for less than 3 months. There is a loud clicking noise when swinging, you need batteries and to have it plugged in, if you don’t have it plugged in it will barely swing. We only use this swing for maybe 5hrs a day, during nap times.. and about two days ago the motor completely gave up. I’ve tried different swing settings, I’ve tried different batteries, Ive tried swinging it to give it a pick up and absolutely nothing. After spending a lot of $ on this swing I will be forced to go and buy a different swing. I would not recommend unless you want to keep spending money. The music plays at a good level, but the outdoor sound feature plays so low you can barely hear it. I was also under the impression that the stars on top would move in circles, they don’t move they’re just stuck there. The only good thing is that you can remove the bouncer and use the vibration setting, also you can sit up for bigger aged babies and recline for younger babies.
Customer review from gracobaby.com
The music decides when it wants to work and when it doesnt. The motor is super loud and I’ve barely used it. It makes an AWFUL clicking noise that constantly wakes the baby up, I’ve tried everything to get it to stop, I’m so upset.. This swing is terrible DO NOT BUY.
Customer review from gracobaby.com