Nest Smart Programmable Wifi Thermostat
Product Details
Web ID: 17697162Great Thermostat
[This review was collected as part of a promotion.] This was hard to install as we have a newer furnace and air conditioner. But after our heating man installed (in a mere matter of minutes) I love it. The ability to change the temperature away from the actual unit, whether in another room or away makes it perfect. I love the ability to turn on the air or heat before I get home. Totally worth getting.
Recommends this product
Customer review from Google LLC
Great product
It took longer than expected to set it up. I had to hire an HVAC person to complete it. It has worked great since.
Recommends this product
Customer review from Google LLC
Response from Google LLC
Hi Richard, thanks for reaching out to our support team. We apologize for any inconvenience with the lengthy set up, causing you to hire a technician. If you need further assistance for any issue or support needs that may arise with you Nest Thermostat, please consider contacting our support team here: https://support.google.com/googlenest/gethelp
Nasty Best
Impossible to connect and instructions- poor installation by contractor. Still not connected to my WiFi. Garbage!
Customer review from Google LLC
Response from Google LLC
Hi Marc, thanks for letting us know about the issue. We´re sorry for any inconvenience you may be having. We recommend contacting your contractor for further help with the poor installation for your Nest Thermostat. You may also contact our support team to help check on your Nest Thermostat here: https://support.google.com/googlenest/gethelp
It's great...when it doesn't disconnect from the wifi
A few times it disconnects from Wi-Fi for no apparent reason and following the troubleshooting info takes you down a rabbit hole.
Recommends this product
Customer review from Google LLC
Response from Google LLC
Hi giordi, thanks for letting us know about the issue. We´re sorry to hear that your Nest Thermostat disconnects from your Wi-Fi network. We appreciate that you tried to troubleshoot the issue. Here are some troubleshooting steps you can try to see if it might be helpful with the issue: 1. Restart your thermostat. - Go to Settings > Reset > Restart. 2. Reset and check your home's Internet connection. 3. Reset your Nest thermostat's network settings. - Go to Settings > Reset > Network settings > Choose Reset. 4. Check your router's firewall settings. 5. Check for possible sources of interference. Feel free to contact our support team for further assistance here: https://support.google.com/googlenest/gethelp
It's great except....
My nest thermostat gives me an error message at least once per week. I have to physically reset the thermostat to get it to connect to my app again. It's not great for controlling my thermostat while away from the house.
Recommends this product
Customer review from Google LLC
Response from Google LLC
Hi Jes313, thanks for the feedback that you shared about your experience with using the Nest Thermostat. We’re sorry to hear that it gives you an error message once per week, and having to reset the thermostat to get it to connect to your app again is not the ideal experience we want to share with you. We’re hoping to learn more about the error messages you receive so we can guide you with the right troubleshooting procedure. Please feel free to find us anytime here so we can work on improving your experience: https://support.google.com/googlenest/gethelp
Easy to install and use
I had purchased a thermostat before the nest. I was going to have to pull a C wire. I found the Nest and took the other thermostat back. The Nest needed no modification to my system. It was easy to install. The programming is fairly easy. I’m still learning and tweaking in order to get the most efficiency from my system. I love how it communicates with my google home devices. It also has a cool modern look.
Recommends this product
Customer review from Google LLC
Nest
I can't get to work so I can say if it's good or not. But seeing I can't get it working... and don't count on support.. it seem more bad than good....especially if I have to call a pro
Customer review from Google LLC
Response from Google LLC
Hi Kayl, thanks for sending in your feedback. We're sorry to hear that you're unable to get your Nest Thermostat to work. If you're willing, we'd recommend that you contact our support team so we can assist you in setting up your thermostat. We'd like to help improve your experience and have a working thermostat that you can use. You can reach us on our Google Help page here: https://support.google.com/googlenest/gethelp
Its awesome
Love being able to talk and change anything. App is easy to use.
Customer review from Google LLC