Giani Bernini Figaro Link 20" Chain Necklace in Sterling Silver & 18k Gold-Plated, Created for Macy's
Product details
Web ID: 12963765Can’t return a defective item???
Was disappointed with this necklace because the clasp was broken. Took it back to Macy’s and the young man at the online return counter told me they don’t take back broken jewelry returns but he would make a one time exception!! What store doesn’t take back their own returns if it’s defective? I took it back 3 days after receiving it! Shop at Macy’s quite a bit but didn’t like that customer service at all!
Nice necklace
Very nice pretty and strong
It's ok i guess
My chain was broken, the part you clip to hold the chain together is loose and wont stay closed at all. I need to visit a nearby Macy's to fix it but getting a product like this makes it feel like cheap it's material.
Response from The Macy's Team
Dear Valued Customer: Thank you for your interest in the Giani Bernini Figaro Link 20" Chain Necklace in Sterling Silver & 18k Gold-Plated, Created for Macy's. We understand your jewelry needs a repair. At Macy’s we work with a jeweler who can provide you an estimate for the work that is required. Visit https://macys.myjewelryrepair.com to start the process. We appreciate you giving us a chance to make this right. Sincerely, Macy’s Customer Service
very nice chain
nice look and feel. just received it, hope it last and doesn’t break. I’ve had bad luck with Gianni chains. this one feels a little heavier. very nice.
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