Gel Eye Mask with Cold Therapy Plus Comforting Heat
Product Details
Web ID: 17262377Major disappointment
Got one for Christmas and it worked twice before it stopped turning on. Thought it was a fluke so went and got another one only for it to not even work.
Customer review from homedics.com
Response from homedics.com
We’re so sorry to hear about your experience with the HP-G42AJ. That’s certainly not the experience we want for our customers, and we understand how frustrating it must be. It’s unusual for this to happen. Please reach out to our service team at 1-800-466-3342 and we would be happy to assist.
Don’t buy it!
I just bought this, plugged it in and a light flashed for a couple of seconds and stopped. The heat part of mask doesn’t work.
Customer review from homedics.com
Response from homedics.com
Thank you for your feedback. We’re sorry to hear that the product isn’t working as expected and that the heat function of the mask isn’t functioning properly. We understand how frustrating it can be to encounter issues right away. Please reach out to our consumer relations support team at -1-800-466-3342 with details about the problem, and we’ll assist you with troubleshooting or arrange for a replacement if needed. Your satisfaction is important to us, and we’re committed to ensuring you have a positive experience with our product.
Lemon
I brought my eye mask Dec 2022 and used it 1 wk. I wanted to use it again at home in March 2023 and it is flashing red. It will mot heat up. I read other complaints and almost all the complaints are the same issue. Stops working for most people in a short tine from purchasing.
Customer review from homedics.com
Response from homedics.com
Hi Linda- We are sorry to hear that your eye mask is not working as expected. We see that our Consumer Relations department has been in contact with you. Please reach back out to us at 1-800-466-3342. Our hours are 8:30 a.m. to 5:00 p.m. Eastern Time. Or email us directly at cservice@homedics.com
Very comforting.
I’m happy that the mask can be used with 3 heat settings and the magnetic ice mask.
Recommends this product
Customer review from homedics.com
Dry Eye Relief
I bought this mask a few days ago for dry eye relief. My eyes have had zero moisture for years. I've had enormous dark circles from constantly rubbing my eyes and that's gone. After a few days of use I have moisture in my eyes. I am beyond ecstatic with the results of this mask. Love it
Recommends this product
Customer review from homedics.com
Bought two, both broke within 3 uses
Just as the title says. I suffer from migraines and thought this product would work wonders. And it did, although both of mine broke within 3 uses. Would not recommend.
Customer review from homedics.com
Stopped Working w/in 12hrs of Purchasing
I literally bought this item 11/29 around 6pm EST. It has stopped working by 11/30 10am EST. I used the item twice last night. Now the unit just blinks red and shuts off. This is a horrible product w/poor quality control. Numerous reviews stated this but I needed a solution. Thanks I’m stranded 300miles from home & have to lug around this broken junk. ***You cant select a shorter length for use/ownership. Mine was 15hrs at most
Customer review from homedics.com
Eye mask
I bought this eye mask to address problems with dry eye. It has been about 2 months ago and now it just flashes red when I attempt to use it. It was not worth the money I paid for it.
Customer review from homedics.com