Men's Buckner Leather Convertible Backpack
$350.00
Color:Cognac
Size:No Size
Product Details
Web ID: 202270301 month ago
Received Free ProductNo
One of the nicest I've bought...
I don't know what all the whining is about. I purchased this product on sale more than a year ago and it's been my go-to bag ever since. I use it on a daily basis and have had not one issue. It's beautiful, well-crafted and durable. Whoever is complaining must have beaten the bag to death. It arrived on-time, no issues.
Customer review from Fossil
1 year ago
from Washington. DC
Fell apart within months
I got this for my husband seven months ago and it fell apart today on a work trip. This man works remotely full time so has only taken it out 5 or so times. I am aghast.
Customer review from Fossil
Response from Fossil
fossiluspwr1 year ago
Thanks for sharing your recent review on Fossil.com. We're sorry to hear about the challenges with your Fossil Backpack, it must be disheartening, especially given that it has only been used a handful of times. We understand it's been frustrating, and we appreciate your feedback. We've noted your concerns and will share them with our teams. If you have more comments, feel free to reach out to us at social@fossil.com.
1 year ago
from Undisclosed
Horrible online shopping experience
I never received my bag. Ordered online, was never updated of shipping status, two weeks later called and said they didn't know why there was a hold on my order and opened a case. Asked to just cancel the order and never received any form of email or communication about the error or confirmation of the order being canceled.
Customer review from Fossil
Response from Fossil
fossiluspwr1 year ago
Hello dear customer, We are truly sorry about this inconvenience, this is not the kind of experience we strive for our customers, a Customer Care Representative will be in touch with you promptly.
1 year ago
from Undisclosed
Disappointed- Received damaged
I ordered this backpack to be embossed with my son's initials for a Xmas gift. The backpack arrived with 2 very deep 2 inch long scratches and 4 more scraped areas. Embossed initials were crooked and you could only see the top of each letter. I called and was told they would email me a FedEx label to return the item for a full refund. I never received the email. I will never order from this company again. $260 is far too much to spend on a terribly damaged item. It's really unfortunate because other than the damage and poor embossing, the backpack was very nice. Terrible customer service.
Customer review from Fossil
Response from Fossil
fossiluspwr1 year ago
Hello Dear Customer, We are truly sorry about this inconvenience, a Customer Care representative will be in touch promptly.
2 years ago
from Undisclosed
Exactly what I needed
If you are used to carrying a bagpack all your life but now work in a corporate setting, this is IT! I can seamlessly go from using this in Briefcase mode to slinging it behind my back when I'm done with the work day. And it will look just as great while carried with a Business Casual setting to Business Professional.
Customer review from fossil.com