Jolie Leather Small Crossbody Bag
Product Details
Web ID: 19783927Do not buy
Barely had this purse for a year and the inner lining on both sides is completely shredded. Very disappointed as I paid a lot for this purse.
Customer review from fossil.com
Response from fossil.com
Hello there! Thank you for sharing your review with us. We apologize to hear that the inner lining on both sides from your Jolie Crossbody is completely shredded. Please do not worry; one of our representatives will contact you soon via email. If you have any additional questions please let us know. Have a great day!
Don't buy!
I was loving this purse until the inside lining starting unraveling in less than 1 year. It is now unusable. Very poor quality.
Customer review from fossil.com
Response from fossil.com
Hello, thank you so much for your review! We are sorry to hear that the inner lining is starting to unravel. We understand that this can be an inconvenience. One of our representatives will be contacting you via email as soon as possible. Have a wonderful rest of your day!
Very disappointed and not as advertised
Love the design of the bag and like others I bought it thinking I would have it forever as a 100% leather bag!! Unfortunately that is not the case and the strap has stared to peel apart!! So the product is not a genuine leather bag as described.
Customer review from fossil.com
Don't waste your money
I bought this bag about 6 months ago and loved it UNTIL the stitching on the inside started coming undone leaving a gap/hole between the leather and the inside. Ridiculous
Customer review from fossil.com
Response from fossil.com
Hello Em, Thank you for leaving your review on Fossil.com. We are truly sorry to hear that the stitching on the inside of your Jolie Crossbody has started coming undone, resulting in a gap or hole. Please know that a member of our Customer Care team will be reaching out to provide you with further assistance. Should you have additional inquiries, feel free to reach out to us Have a great day!
Lining came apart within four months
Bag has had minimal use and the lining is coming apart. Purchased in Calgary and as I live in Australia I have contacted Customer service for a resolution
Customer review from fossil.com
Response from fossil.com
Hello Laura, Thank you for leaving your review on Fossil.com. We are truly sorry that the Jolie Crossbody has been barely used and the lining started coming apart. Please know that a member of our Customer Care team will be reaching out to you via email to provide you with further assistance. Should you have additional inquiries, feel free to reach out to us. Have a great day!
Quality is lacking
Hi! I purchased this purse a little over a year ago, but did not use it right away. Recently the buckle on the long strap broke into 2 pieces. Because it's just past the warranty, Fossil refuses to help. I've had cheaper purses that last way longer. Maybe something is defective with the buckle? Buyer beware.
Customer review from fossil.com
Response from fossil.com
Hello Auris! Thank you for sharing your review with us. We apologize for the inconvenience caused by the defective buckle on your Jolie Crossbody. Please do not worry; one of our representatives will be contacting you soon via email. Any additional questions please do not hesitate to contact us at social@fossil.com. Have a great day!
NOT FULL LEATHER
I wanted a genuine leather purse that would last me forever and age like fine wine, this is not it! It's so disappointing to see the purse fall apart because it is not fully leather like they claim. I will never be buying a fossil purse ever again.
Customer review from fossil.com
Response from fossil.com
Hello! Thank you for your recent review on Fossil.com, We are truly sorry to know about the issues you've been experiencing with your Fossil Jolie Crossbody, and we understand how frustrating this situation has been for you. Your feedback is important to us, and we sincerely apologize for the inconvenience you've faced. We've taken note of your experiences and concerns and will ensure that this feedback is communicated to our product and service teams. Should you have additional comments or concerns, please do not hesitate to contact us at social@fossil.com.
Awesome Purse Until It Frayed
This purse is a great size and has a perfect hidden pocket for a cell phone. I also loved the cross body strap with the optional shoulder strap. Unfortunately, after 4 months, the inside fabric began to fray. The inner lining has complete separated from the leather which is a huge disappointment.
Customer review from fossil.com
Response from fossil.com
Hello there! Thank you for your feedback on your order and we apologize for the inconvenience. Someone from our Customer Care team has reached out via email for further assistance with this!