Jolie Leather Crossbody Bag
$195.00
Color:Black/Gold
Size:No Size
Product details
Web ID: 803807311 days ago
from CT
Loved it till it broke
I love this bag and have received many compliments on it. However, one of the clips for the cross body strap suddenly broke and now I can’t use the purse at all. So frustrating as I spent a lot of money on this assuming it would last a very long time.
Customer review from Fossil
Response from Fossil
Customer Care9 days ago
Hello there, thank you for leaving your review on Fossil.com. We are truly sorry to hear that one of the clips on your Jolie Leather Crossbody Bag’s strap broke unexpectedly. Please know that a member of our Customer Care team will be reaching out to you via email to provide you with further assistance. Have a great day!
14 days ago
from UT
Great design
Great design. I loved it.
21 days ago
from Australia
Bad quality and no longer trusted brand
I received an email from customer service stating that the bag is out of warranty and nothing can be done. However, the interior fabric started tearing within the first year of purchase, and my mum had to sew it just to keep it usable. Now it's completely unusable and can't hold anything. It’s frustrating that the customer service team is ignoring countless reviews reporting the exact same issue with the interior fabric. Instead of addressing a clear pattern of poor quality, they’re just dismissing customer concerns. Based on this experience, I’ve lost trust in this brand and won’t be purchasing from them again.
Customer review from Fossil
Response from Fossil
Customer Care20 days ago
Hi there, thank you for taking the time to share this feedback. We're truly sorry to hear about your experience with the Jolie Leather Crossbody Bag. This is certainly not the quality we aim to deliver. Please know that a member of our Customer Care team will be reaching out to you via email for more information and to potentially find a solution for you.
21 days ago
good quality, nice size.
Nice purse, Fossil always puts out quality products. This purse is on the small side, but handles everything i need. Leather is sturdy. Pocket on side is deep.
Recommends this product
25 days ago
from Australia
Loved Fossil, But This Bag Didn't Last
We ordered the Jolie Leather Crossbody Bag in February 2024 and sent it overseas as a birthday gift for Mum. She has been a loyal fan of Fossil for many years, trusting the brand for its quality and durability. Unfortunately, this time has been a huge disappointment — the internal fabric of the bag is badly damaged after just one year of use.
Customer review from Fossil
Response from Fossil
Customer Care20 days ago
Hello There, thank you for leaving your review on Fossil.com. Please know that a member of our Customer Care team will be reaching out to you via email for more information and to potentially find a solution for you.
1 month ago
from PA
Amazing
Love this bag so sturdy fits a lot and is very classy.
Recommends this product
Customer review from Fossil
1 month ago
from Troy MI
Love It!
Perfect size. I’m enjoying this purse a lot. The dual straps make it convenient when I wear want to make it a cross body for hands free. Feels well made. A little stiff but I’m already seeing it soften up. Happy I got a great deal on this purse. I’ve been eyeing it for quite awhile.
Recommends this product
2 months ago
from San Francisco, CA
Simple and Nice
Simple and nice, with a practical single pocket. Also a hidden side opening. Large enough to fit everything, yet small enough for a petite woman to wear.
Recommends this product
Customer review from Fossil