Fisher-Price® Walk, Bounce & Ride Pony
Product Details
Web ID: 11318865Missing parts
I just got this for a gift, and it's missing all the small parts; I feel like someone forgot to put the pieces inside the box, so my kids can't use, disappointed
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Sorry for any disappointment this has caused. Our Consumer Services team is happy to help. They can be reached by phone at 1-800-432-5437 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Daughter loves it
Daughter was given this as a 1st birthday present and she loves it!
Recommends this product
Customer review from mattel.com
Awesome rider/walker toy, with great songs!
Wonderful toy and I'd give it five stars, except that the back wheel squeak whenever my 1 year old rides. The injection molded posts contact the wheels at only 3 points, and this assembly point could be made better. We used some candle wax to lubricate the inside of the wheels, and the squeaking disappears. I don't know how long this fix will last.
Recommends this product
Customer review from shop.mattel.com / fisher-price.mattel.com
Over a year later…
My son got this as a Christmas gift in 2020 and I am just no realizing the wheels don’t move? He can’t ride on it by himself ??
Recommends this product
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Please reach out to our Consumer Services team for help. Phone support is available at 800-432-5437, Mon.- Fri., 9 a.m. - 6 p.m. EST.
Doesn’t speak English
Not happy with the product, doesn’t speak English. I don’t know what language it is, but it kinda sounds like Mandarin or something. The wheels don’t turn very easily so it doesn’t move across hardwood or carpet like it should.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Sorry to hear that! Give us a call so we can help at 800.432.5437
Wheels are barely functional
The wheels are barely functional. I was so incredibly dissapointed. we purchased this as my son's first birthday present. I really thought he would love scooting around on it, being pushed by his big sister on it (3 years old), and pushing his sister on it. Well, the wheels are absolutely awful. They just don't turn well. It's a struggle for it to roll across rugs and the wheels don't even roll at all across the wood floors... they just kind of slide across it. I attempted to put some rubber tape on them to help with traction on the wood, but it didn't make an improvement. I also attempted loosening and tightening the wheels in case that made any difference. It did not. The toy looks cute and has fun music that my son enjoys, but I could have purchased a lot of other cute and musical toys that were stationary. I specifically chose this because it was supposed to be able to be pushed and ridden on. We have a fisher price walker that rolls great, so I figured this would work similarly. Unfortunately, that was not the case. The handle that can be used for pushing while standing behind the horse is also quite flimsy, which only makes it more difficult to push around. Just very disappointed overall.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sorry to hear this. Our Consumer Services team would be happy to help. Phone support is available at 800-432-5437, Mon.- Fri., 9 a.m. - 6 p.m. EST.
It’s not bad
It’s cute but the wheels don’t move and mine is in Spanish only. Is it not supposed to be in English?
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Sorry to hear that! Give us a call so we can help at 800.432.5437
Music broken
[This review was collected as part of a promotion.] I bought pony and put it together and the sound does not work. I replaced the batteries twice. The lights come on but no music. Any suggestion before returning damaged. Im glad i put it together before giving it to muly great niece. Very disappointing i have to return
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sincerely sorry your music stopped working! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.