Soothing Musical Baby Otter Stuffed Animal
Product Details
Web ID: 13862257Hi We loved the product, but after few months it stoped working. No sound or breathing. Where can we make a claim or send it to the service? Thanks
Recommends this product
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Sorry to hear this! For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Avoid if you dont want sad kids!
Worked for about 2 months then most of the functions broke. Didnt even get through the first set of batteries.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sorry to hear this. Please reach out to our Customer Service team for help at 800-432-5437 Mon. - Fri. 9am to 6pm ET. https://service.mattel.com/us/ContactUs.aspx
Crap
This item was purchased for my baby a month ago. I can’t use it. It stops after one ‘breath’ I have to stay there and continuously press the button. It doesn’t do what it’s supposed to do. It hasn’t worked since I received it. Not happy with this product at all. It’s a waste of money. If I could give this product zero stars I would.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sorry to hear this! Our Consumer Services team is happy to help. They can be reached by phone at 1-800-432-5437 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Breathing is very realistic
I bought this for my 13 year old with insomnia and she fell asleep within minutes of me turning this on
Customer review from shop.mattel.com / fisher-price.mattel.com
Super bad durability
Broke after two weeks. It last just long enough for your kid to start needing it for sleep. Then it stops working.
Customer review from mattel.com
I wouldn’t buy
I liked it in the beginning very cute and snuggling for my baby but after 3 months it doesn’t work and it broke. The button in the stomach is broken and it only plays music for 3 seconds if I’m lucky
Customer review from shop.mattel.com / fisher-price.mattel.com
Can’t tell what songs are being played
Our son loves the toy. We set it to songs only and turned off the breathing. However it drives us nuts as parents that we don’t know all of the songs! Can someone please tell us what songs are being played? We know twinkle twinkle, Mary had a little lamb and my Bonnie but the other two are completely unknown and stuck in our heads! Hep out a parent! Thanks!
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We are so glad your little one loves their Otter! The song list is: MARY HAD A LITTLE LAMB TWINKLE TWINKLE LITTLE STAR BEAUTIFUL DREAMER MY BONNIE LIES OVER THE OCEAN AND 6 FISHER-PRICE ORIGINAL COMPOSITIONS
Clever design
Very clever and well designed. Should help encourage babies to sleep.
Recommends this product
Customer review from mattel.com