Baby Sound Machine Smart Connect Deluxe Soother with Customizable Music, Timers & Light Projection
Product Details
Web ID: 16972173Biggest disappointment
[This review was collected as part of a promotion.] Got this for my baby shower, didn’t even work the first time using it! Paired it then all the buttons stopped working on it and on the app! Now I’m stuck with a broken expensive light that I’ve been unable to return for months! Super disappointed!
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sorry to hear this. Don't hesitate to reach out to our Customer Service Team at 800-432-5437, Mon.- Fri., 9am - 6pm EST if you ever experience any quality issues.
Made with baby in mind
Gently coaches baby to relax and fall asleep lights are not too bright but very entertaining
Recommends this product
Customer review from shop.mattel.com / fisher-price.mattel.com
What the heck
New app update to fix bugs. Well guess what?!? It was working fine. Now it won’t load. Says uh oh something went wrong. I have tried everything!!!! How is this fair for parents?!? DONT GET THE MARCH 2023 app update for. iPhone.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Please reach out to our Consumer Services Team for help. Phone support is available at 800-432-5437, Mon.- Fri., 9 a.m. - 6 p.m. EST. https://service.mattel.com/us/home.aspx
We love the sleep stages!
[This review was collected as part of a promotion.] I purchased this over a year ago. We loved the fact it connected to our phones and we used the lights when our daughter would wake up for feeding through the night. What we did not know at the time was our daughter is Autistic. Now we use the sleep stages. It has saved our lives to get her to lay down. The stages give her visual and sound triggers to know when we are going to read a book, when we are going to rock and when we are going to lay her down in her bed. She lets us leave without a meltdown.
Recommends this product
Customer review from shop.mattel.com / fisher-price.mattel.com
Sound stopped working
It was great while I lasted. Received as a baby shower gift. It was working well and then one day the sound just wouldn't play anymore. We tried everything but I just won't make any noise.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sorry your Soother isn't working properly1 Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Came dirty underneath the plastic
There’s scuff marks and a piece of gross dirt trapped under the stars. Terrible quality control.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sorry for the condition of your Soother. Reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
No music plays
I just opened this to use, connected it with the app and I was able to control the lights, colours and brightness but NO music plays! No matter what! I think I got a dud ☹️
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're truly sorry your Deluxe Soother isn't so deluxe! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Great Night Light
[This review was collected as part of a promotion.] We received this when my daughter was about to turn 1 years old ( we didn’t really use it as a soother ) it’s a great night light though my daughter is about to turn 4 years old and she still uses it every single night. Really happy with this product.
Recommends this product
Customer review from shop.mattel.com / fisher-price.mattel.com