11-Piece Cutlery Block Set
Product Details
Web ID: 8952224Not sturdy handles
The handles break with little pressure on the knife. Not happy at all with the set. Would not recommend buying this item.
Response from CambridgeSilversmiths
HI Bo, I am not sure when you purchased the Cutlery Set but have you tried returning it back to Macy's for another set? We pride ourselves in maintaining the highest quality standards. We wish you had given us the opportunity to discuss this further with you and make this right. Feel free to reach out to us at info@cambridgehome.com anytime with questions or concerns.
Horrible!
They are NOT dishwasher safe. These got super damaged fast.
Recommends this product
Response from CambridgeSilversmiths
OilySkinChick, that is correct, these are listed as hand-wash only. Please contact us at info@camsil.com if
you need further assistance!
DO NOT BUY, POOR QUALITY
This knife set was so bad, the handles actually broke when I used it! Very poor quality!!! DO NOT BUY
Response from CambridgeSilversmiths
Thank you for providing your feedback and posting about this issue. We apologize that our product did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. Please contact us at service@camsil.com and allow us to make this right.
DO NOT BUY
Absolutely horrible! The knifes started rusting after a month. They are all rusted and unusable. Macy's refuses to do anything and I have purchased this and 2 other fiestaware knife sets (steak knives). I have shopped at Macy's for years but their costumer service is absolutely horrible now! (Please do not tell me to contact you as a standard line, tell me how you will fix the multiple problems and contact me direcall! Dr. K
Response from CambridgeSilversmiths
Hello - we are sorry to see that you are having an issue with this item. We truly do encourage you to contact us, the manufacturer directly and we can work with you on where to send your replacement set.
Our email is info@camsil.com, we stand by our products and ask that you work with us directly to solve.
We sincerely do stand by our products and would like to replace this for you, through proper care this should not have happened!
They look great but handles broke on 2 sets
Looks like my original review was never added. Wonder how many other negative reviews have been blocked. Anyway, I bought a set and the 2nd time I used it, a handle broke. Got a replacement set and, after about 2 months, a handle broke. I now have a 3rd set and crossing my fingers. This has been a huge pain. And it's not like we are cutting rocks with these knives. The first one was on a slice of pizza and the other was on an apple.
Response from CambridgeSilversmiths
Paul, We sincerely apologize. Please contact us at info@camsil.com for replacements.
Handles Broke Within 3 Months
Purchased in May and by August two of the handles broke. One was the bread knife, while cutting French bread and the other was the smaller chop knife. I emailed the manufacturer weeks ago about this and have not heard back. Very disappointing since they were a Father's Day gift for my husband.
Response from CambridgeSilversmiths
Dear WDP3, We are very sorry you haven't heard back yet. Please forward your email to me at info@camsil.com and I will make
sure this gets taken care of for you.
Two knives broke quickly
Two of the knives are broken. Both are the yellow ones and one broke the first time I used it, and the other broke the third time I used it.
Response from CambridgeSilversmiths
Thank you for taking the time to bring this to our attention. We want to extend our sincerest apologies concerning the issues you have experienced with our product. We pride ourselves in maintaining the highest quality standards for our customers. We hope you will give us the opportunity to discuss this further with you and make it right. You can reach out to us at info@camsil.com anytime. We would love to send you replacements.
Quality American Made
I own this set. I purchased this set 8 years ago. My knives are different colors BUT same high quality. I absolutely LOVE this set. I lost my 4 inch utility knife. I was devastated. I called the manufacturer & visited with a marvelous gal named Felicia. She was able to find a replacement for me. Wonderful customer service. Anything Fiesta is a great buy. American made. That’s what I buy. Quality!