Mug 2, 10 oz
Product Details
Web ID: 10774883Bad charger design
Cup is awesome however I am on my third charger. Poor design that has two spring loaded points that over time do not spring enough to charge.
Customer review from ember.com
Coaster Design Flaw and No Support
The mug works fine but the battery loses charge quickly and the CHARGING COASTERS BREAK. More specifically, the interior charging pin becomes recessed after a few months of use and it becomes IMPOSSIBLE TO CHARGE THE MUG. I have had two coaster break in the exact same way so it is a design flaw. Regardless of how good a review I would leave for the mug, the fact that it eventually can't be charged, makes the system completely useless. Perhaps worst of all, they have not responded to my online support requests and they have no phone support.
Customer review from ember.com
Stopped working
After one year stopped working completely! Don’t waste your money in this one.
Customer review from ember.com
EMBER DEFECT
Good afternoon. This coffee cup is very innovative and very well thought out. It has the terrible result of failing to load and also fails to connect. My wife has an iPhone, and I have a Samsung. It was useless. It's incredibly frustrating to get overpriced for a simple cup, and worse still, I haven't used it for more than 20 coffees and less than a year after receiving it.
Customer review from ember.com
Red Cup
Love my Ember cup. No more heating my morning cup of coffee or tea in the microwave 6-7 times.
Recommends this product
Customer review from ember.com
Stopped working at 3 months
Stopped working at 3 months very disappointing for such an expensive product
Customer review from ember.com
Just a mug
Our ember mug just never won our hearts. It’s such a great concept but poorly executed. The round bottom makes it tip over easily with the slightest bump. It quit charging after 6 months. Now it’s just a mug. A very expensive mug.
Customer review from ember.com
Best gift ever!
I’ve had my Ember for 4 years now. Best gift I ever received! A luxury I never would have purchased for myself but have fallen in love with and purchased for multiple friends and family who love theirs too!
Recommends this product
Customer review from ember.com