Ella JayneClassic Quilted Mattress Protector, King

Response from Support at Ella Jayne

Thank you for your feedback. We’re sorry to hear the Classic Quilted Mattress Protector didn’t meet your expectations, though it sounds like there may have been a mix-up in what you were looking for.

This item is a mattress protector, designed to provide a lightweight, breathable layer of protection—not added cushioning or thickness like a mattress pad or topper. If you’re looking for something with more loft or plushness, a mattress pad or featherbed might be a better fit.

We’d be happy to help you find the right product for your needs—feel free to reach out to us at support@ellajayne.com.

Response from Support at Ella Jayne

Thank you for your feedback. We’re sorry to hear you weren’t satisfied with the Ella Jayne Classic Quilted Mattress Protector. This protector is designed to be lightweight and breathable while providing a layer of protection for your mattress—not as thick or padded as a topper.

If you have specific concerns about the quality or fit, we’d appreciate hearing more so we can better address them. Please feel free to reach out to us at support@ellajayne.com—we’re here to help!

Response from Support at Ella Jayne

Thank you for your review, and we’re sorry to hear your order hasn’t arrived yet. While we handle the manufacturing, shipping and delivery are managed directly by Macy’s and their carrier partners.

We recommend checking your Macy’s order confirmation for tracking information or contacting their customer service team for a status update. That said, if you need help or your item arrives and there’s an issue, please don’t hesitate to reach out to us at support@ellajayne.com—we’re happy to assist however we can.

Response from Support at Ella Jayne

Thank you for taking the time to leave a review. It looks like your feedback may not be related to this product, Macy’s, or Ella Jayne. We always appreciate honest reviews, but it’s important to ensure they are directed to the right place to help other customers make informed decisions.

If you have any questions or concerns about an Ella Jayne product, please feel free to reach out to us at support@ellajayne.com. We’d be happy to assist you!