Ella Jayne100% Cotton Percale Hidden Zipper 2-Pack Pillow Protectors, Standard

Response from Support at Ella Jayne

Thank you for your feedback, and I’m sorry to hear that the pillow protectors ripped when putting them on. Our 100% Cotton Percale Pillow Protectors are designed to be lightweight and breathable, but like all percale fabrics, they have less stretch than some synthetic materials and should be fitted onto pillows carefully to prevent tearing.

We’d be happy to assist with a replacement or work with other options that may fit your needs. Please reach out to us at support@ellajayne.com, and we’ll do our best to make this right.

Response from Support at Ella Jayne

Thank you for your feedback on our 100% Cotton Percale Pillow Protectors. We’re sorry to hear that they didn’t meet your expectations.

Cotton percale is designed to be lightweight and breathable, but it does have a tighter weave compared to some other fabrics, which may make it feel a bit snug when fitting over pillows. If you’re using a particularly thick or overstuffed pillow, we recommend following measuring your pillow and ensuring that the dimensions will still fit the pillow protector.

We always strive for quality and customer satisfaction, so if you’d like assistance or recommendations for a different style that might better suit your needs, please reach out to us at support@ellajayne.com. We’d love the opportunity to help!

Response from Support at Ella Jayne

Thank you for sharing your feedback. I’m sorry to hear that the pillow protectors didn’t hold up as expected. While the 100% cotton percale is designed to be lightweight and breathable, they should still withstand regular use and washing.

If the product ripped after the first wash, the Care Tag directions may not have been followed but we’d like to make this right. Please reach out to us at support@ellajayne.com, and we’ll be happy to assist with a replacement.

We appreciate your feedback and the opportunity to improve your experience with our products.