16 Cup Rice Cooker with Steam Tray
Product Details
Web ID: 8516870Not what I expected from a Rice Cooker Burns your rice no matter how you try to time it.
Response from Elite - Product Expert
Hello,
It is recommended to rinse rice to remove excess bran and starch. Rinse your rice in the inner pot until the water is clear. For softer rice, let it soak in water for 10-20 minutes.
Elite by Maxi-Matic Customer Care Team
Burns food
I will not buy this brand again. It burns food. The auto switch off doesn't work.
Recommends this product
Response from Elite - Product Expert
Hello,
If you could let us know what the problem is that you are experiencing, we'll be happy to help you. Please feel free to email our Customer Care and a team member will further assist you.
Elite by Maxi-Matic Customer Care Team
Lid does not work
The top blew out water from the steam spot. I will not buy this brand again
Response from Elite - Product Expert
Hello,
Thank you! for taking the time to review the Elite Gourmet Rice Cooker. Your feedback is very important to us and is greatly appreciated. The water steaming from the lid is normal make sure not to overfill from the marking lines.
Please feel free to contact our Customer Care at support@maxi-matic.com, if you have any questions.
Thank you again for your time!
Elite by Maxi-Matic Customer Care Team