Outsize Plus Cordless Vacuum
Product Details
Web ID: 16917311I loved it when I got it! I moved and it was in storage for several months. Used it when I moved and when the battery died I couldn't find the charger. I found one and plugged it in to charge then it stopped. I just thought I didn't give it enough time, but it won't charge. I tried to contact Dyson to get a new one but there was no record of that model#, which is strange as Ive had it less than a year. Now Im stuck with an expensive vacuum that I can't use.
Customer review from Dyson
Response from Dyson
Hello, thank you for your feedback and for sharing your experience with us. We sincerely apologize for the inconvenience you've faced with your Dyson vacuum. It's disappointing to hear that your vacuum stopped charging and that there was difficulty in locating the model number. We understand how frustrating it can be to have an expensive appliance that isn't functioning as expected. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Suction is great
So far it is working great!! Suction is amazing! I hope it continues
Customer review from Dyson
Very good vacum a little heavy but the portability outweighs advantage is better then hauling my central vac hose up and down stairs.
Customer review from Dyson
Great machine. Better if it had a headlight
It would have been nice if there would a headlight on the power head. Other than that, it’s a great vacuum.
Recommends this product
Customer review from Dyson
Disappointing!!!
It cuts out while I am vacuuming very annoying I will contact Dyson to do a fix. I think it must be a loose wire since I don’t have 45 minutes on the machine yet.
Customer review from Dyson
Response from Dyson
Hello, thank you for taking the time to share your experience with us regarding your Dyson Outsize vacuum. We are sorry for the issues you had to face with the runtime of the machine. Please contact our customer support channels to get to the root cause of the issue and the best possible resolution, we would appreciate the opportunity to assist you. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdyson@dysoncanada.ca in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Warm wishes, Manpreet K
Tne extra cleaning heads are perfect
just got the vacuum a few days ago and am very happy with it. It's a bit heavier than my v12 but it's just great. The wider cleaning head makes quick work of my carpets and hardwood floors
Recommends this product
Customer review from Dyson
Not happy
This oversize to heavy it’s hard to operate Miss my V11 it stopped working right after the warranty expired:(
Customer review from Dyson
Response from Dyson
Hi Rinny, thank you for the time and efforts, we appreciate your review. We are extremely worried that you had this experience with Dyson sv29-absoluteplus. We truly apologize for any inconvenience caused to you due to heavy weight. We strive to provide the highest quality products to our customers and care about their requirements. Please contact our Customer Support Channels to get the most suitable machine as per your needs and requirements, we would love the opportunity to assist you. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdyson@dysoncanada.ca in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Warm wishes, Manpreet K
Best vacuum I’ve ever had
I bought my vacuum about two weeks ago, and I have completely fell in love with it… I was very hesitant before spending that kind of money on a Dyson, but I had heard About it and trust me after I’ve used it for two weeks. I am completely in love with it.. Do yourself a favor if you’re scared or concerned about the money, don’t worry it pays for itself. It will clean things you never thought could get clean 100% recommend.
Recommends this product
Customer review from Dyson