Lightcycle® Desk Light
Product Details
Web ID: 8536643Worked well for 2 years
Loved the design of this desk lamp and was really happy with it. Alas, had problems with the lamp turning off even when I was reading and this went on for a few weeks. Now stopped working completely. Very dissappointed with Dyson as expected a product that would last a lot longer for the price paid!
Customer review from Dyson
Hard to return - several return request forms sent
Hi, longer than 10 days passed since I submitted the return request. No respond at all. Submitted 2nd return from 7 days after first one, still no respond. Submitted another one after 11 days. Not much time left for 30 days return window.
Customer review from Dyson
Beautiful and functional but ........
I love this light for all the right reasons from its sensitivity when i come back to my office to its ability to change colour and intensity throughout the day. Its perfect .... but .... the controlling app is useless. Not because it doesn't do what it is supposed to but because it constantly disconnects to the extent know that I don't even bother. Perhaps you guys should stick to designing beautiful and functional things and leave the apps to the 14 year olds. Otherwise ... best thing I have ever purchased from dyson and will probably get another one.
Recommends this product
Customer review from Dyson
Response from Dyson
Thanks for sharing your feedback, David. We're glad you're enjoying the way your Dyson Lightcycle works. We'd like to direct you to these online resources to get started in troubleshooting the App connectivity issues you mentioned: https://support.dyson.com.au/supportHome.aspx/Lighting/CSYS/CSYS-desk/249498-01/light-not-working/dyson-link--connectivity If you're still having trouble please reach out to our team via https://www.dyson.com.au/dyson-support You're welcome to send screenshots or videos of what's happening to us via Facebook Messenger
Great design
I’m really happy with the design and functionality of the light - its looks great and the available variances in the beam intensity is very clever - love it
Recommends this product
Customer review from Dyson
Keeps shutting down!!
Has anyone figured out why the light shuts off randomly and keeps shutting off even after you turn it back on? This is the most frustrating experience!!! I’m actually typing this in the dark now.
Customer review from Dyson
Response from Dyson
Hello JT, this is Kelly with Dyson. Our newest task light simulates natural daylight, reduces eye strain and features an intelligent optical head. Owners can connect via Bluetooth to personalize their experience with the Lightcycle lamp, which tailors the lamp to what you're doing, your age and the time of day, all to ensure proper lighting for your environment. You can choose from several pre-set modes, or create your own settings to suit your task or mood. We're sorry to read your review here, and to see that you've run in to some issues with your Dyson Lightcycle™ desk light shutting off while in use, without engaging in the power switch. This is certainly unexpected to hear. We'd value the opportunity to learn more about your experience with your Dyson Lightcycle Lamp, as we'd like to help ensure you are having a 5-star experience, and we want to ensure that your Dyson is performing as intended. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you. Best wishes, Kelly Dyson Customer Support
Glad I Purchased the Lamp.
I debated several months as to whether or not to purchase this lamp. It is a significant investment. (That means expensive!). However, I have several other Dyson products and decided to go ahead with the purchase. I am more pleased with the product that I had hoped and glad I purchased it. It fits my area perfectly. I appreciate and use the wide variety of options in terms of movement up, down, back and forth, and around of the lamp. I like the lamp light and its adjustments. I wasn't all the interested in the bluetooth connection and adjustment. I thought it was more of a gimmick. Initially I had trouble connecting the lamp. I already had the Dyson app and had another appliance connected. I had to uninstall the app, reinstall it, and then connect the lamp without the other appliance connected. That was fine as I didn't use the Bluetooth features on that appliance anyway. I was surprised by how effective the auto features are. I am glad I took the time to connect it via Bluetooth.
Recommends this product
Customer review from Dyson
Saving my EYES
Great light and I really like how the intensity of the light changes throughout the day. I had a few issues with the APP at the beginning, but it is working fine now...just re-installed.
Recommends this product
Customer review from Dyson
Turns Off By Itself After Seconds
This is a very frustrating light. It turns off all by itself after anywhere from 5 to 30 seconds. Very fun when I am trying to do delicate work with the additional lighting. I have reset all of the settings using the app but nothing helps. I've tried running the light on the lowest setting, and tried using the manual controls, and the app but it still shuts off by itself. The app gives no information on what is going on. A minor issue is that the online manual doesn't describe what holding each of the buttons do (i.e. holding the middle control button disables Bluetooth). It seems like Dyson is not telling consumers a lot in order to get full functionality out of this light. Disappointing and I would not recommend Dyson lights to anyone.
Customer review from Dyson
Response from Dyson
Hello, Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustrations with your Dyson Lightcycle desk lamp. The Lightcycle does have an auto adjustment feature to the surrounding light. If you experience any issues, our Dyson experts are available by phone, live chat and email to assist in ensuring your machine properly, and we'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch. Best Wishes, Miella Dyson Customer Support