Ball Animal 3 Extra Upright Vacuum
Shipped and sold by Dyson
$499.99
Product Details
Web ID: 169111422 months ago
Shipped a Used Vacuum
Received this expensive vacuum only to find out it was not a new one; it was obviously used with dust and lint all over the product. The box was damaged, and there was an old address sticker that clearly had been sent to a previous customer and returned to the seller. I happened to be on the receiving end of that nasty vacuum. How infuriating that was!
Response from Dyson Team
Dyson Team2 months ago
Hello, thank you for taking the time to share your review. We truly appreciate your effort and value your feedback. We understand how frustrating this concern must have been for you, and we’re genuinely sorry for any inconvenience caused. At Dyson, we are committed to providing our customers with the best possible experience.
Your insights are invaluable, and we will ensure your feedback is shared with our dedicated team. To help us improve our future services further, we would love to learn more about your experience. You are welcome to email us at askdysonUS@dyson.com. For prompt attention, please include "Dyson Review" in the subject line.
4 months ago
very dusappointed.
I have had an upright Dyson for many years and loved it. I just bought this Dyson and tried it for the first time. It is very heavy and difficult to use. It doesn't turn well at all. My wrist is hurting as well as my back and arm. I hope I can return it.
Response from Dyson Team
Dyson Team4 months ago
Hello, thank you for sharing your feedback. We’re sorry to hear that your experience with the new Dyson product has not met your expectations. We understand how frustrating it can be to find a product difficult to use, especially when it causes discomfort. Your comments are very important to us, and we take them seriously to improve our products and ensure customer satisfaction.
We recommend reaching out to us at askdysonUS@dyson.com with the Subject Line: "Dyson Review." Our team would be happy to assist you further, whether it's exploring return options or providing additional support to make things right. We greatly appreciate the time you took to provide this feedback, and we hope to resolve this to your satisfaction. Thank you for giving us the opportunity to assist you!
8 months ago
Heavy Hearted
Good and Bad - This vacuum can certainly SUCK! However, it's quite the weighty beast! It feels like it weighs a ton. I've been using a Dyson cordless stick for years and thought I'd like to switch back to the corded for more power and time, but this thing was just crazy heavy. I was sweating lugging it around the house. Sorry - guess I'm spoiled with the cordless lightweight dyson.
Customer review from bloomingdales.com
2 years ago
Best upright ever.
I bought a few of these for friends that’s how good it is.
Recommends this product
Customer review from Dyson
2 years ago
Almost as good as my ancient DC07
After almost 11 months of usage, I am very pleased with the Animal Complete's performance. Just like its predecessor, a 2007 DC07 that I repaired myself every few years until it died in January 2023, the Animal is able to handle the dirt, hay, etc, that our boots bring in from daily farm work, as well as the copious amounts of hair from a Golden Retriever, a silky Calico, and my waist-length hair. I vacuum from one end of the house to the other, dumping the bin twice, reverse course, vacuum in the opposite direction and dump the bin one more time. It revived the texture of my old carpet. Pros: -Suction is outstanding. -Hair never tangles on the brush roller -Many useful attachments -Can recline to vacuum under most furniture -Ideal for vacuuming medium pile carpet or vinyl. -Great maneuverability for zipping around corners -So easy to clean brush roller housing when something gets lodged - Long cord Cons: -Feels a bit too delicate when compared to my DC07 -Placing the power-button next to the roll brush button causes them to hook onto each other occasionally, making it difficult to turn either on or off. (Was easier on the old unit with the brush engagement on the vacuum head.) -Like other reviewers note, the vinyl/tile setting is unusable. If a floor is even slightly out of level, the vacuum sucks to the flooring and can only be moved by turning off the unit. -Returning hose to its cradle can be tricky at times; not as smooth as the DC07 I use the Animal Complete 1-2 times a week in my 950 sq ft house and highly recommend the model to others. I tried numerous brands before Dyson came into existence, but the DC07 and the Animal are the only vacuums able to conquer everything our farm can throw at our carpet. I will remain a Dyson devotee until they discontinue corded uprights.
Recommends this product
Customer review from Dyson
2 years ago
Disapointed
This vacuum is extremely heavy and awkward to move around. Even with long cord, it does not cover lots of ground with movement. It is hard to turn and heavy to carry. The hose attachment is awful. It is so stiff that I had to carry the vacuum instead of pulling hose. If I try to pull the hose, vacuum flips and falls. I even managed to break the plastic bin on one of the falls. Not as expected for sure.
Customer review from Dyson
Response from Dyson
Dyson Expert2 years ago
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon. Best wishes, Teanna Dyson Expert
2 years ago
My old dyson was better
I was excited to replace my old Dyson Animal that I have had for about 13 years. It still works fine, but the latch to keep it upright broke along with a few other issues, nothing major. I bought the new Dyson Ball Animal 3 and I relegated the old one to use in the basement. I have used the new one for 5 to 6 weeks now. The first issue was the difficulty pushing it. The suction is great but is too much for ease of movement. Do not buy if you have lower back issues like sciatica. I have to say it has gotten slightly easier the more I vacuum. I just finished doing the stairs and am very disappointed with the struggle. The hose is not flexible at all. It is too tight and works against you. There is no stability. I suppose you could have someone hold the vacuum in place while you vacuum. It should not take 2 people to clean the staircase. The cord length is awesome but it should start at the top (a hook or clip) for ease of use. It is great on bare floors. It works very well as far as dirt collection on carpets, however, it is extremely hard to push no matter which setting I use. I feel very bad about recommending this to my daughter who has been fighting several forms of cancer for 5 years. We are both stuck with vacuums that make us want to scream.
Customer review from Dyson
Response from Dyson
Dyson Expert2 years ago
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support. Best wishes, Teanna Dyson Expert
2 years ago
Probably the reason I won't ever get a Dyson again
I've had a few Dysons before this model, they made me love and praise the brand. This one makes me kinda hate it. It's very heavy. Not easy to use. It's very stiff. And is openly avoided by us and the cleaning ppl we use. It is the most regretted purchase made.
Customer review from Dyson
Response from Dyson
Dyson Expert2 years ago
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support. Best wishes, Teanna Dyson Expert