Ball Animal 3 Complete Upright Vacuum
Shipped and sold by Dyson
$549.99
Product Details
Web ID: 169111434 months ago
Vacuum never arrived
I was really excited to receive this vacuum, but it never arrived due to a shipping delay. Unfortunately, I was not offered a replacement (only a refund), and the sale price is no longer available.
Response from Dyson Team
Dyson Team4 months ago
Hello,
thank you for sharing the response with us. We do apologize for the inconvenience and understand how you must be feeling. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. However, do not worry, we are here to help you. We will surely work on your valuable feedback and will try our best to get a better experience ahead so that this issue does not come up in future. For any future instance, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For any queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
6 months ago
from PA
Had to return it!
Much heavier than expected. Too strong to work on thin area rugs.
Response from Dyson Team
Dyson Team6 months ago
Hello, thank you for bringing this to our attention. We apologize for the inconvenience caused to you as your Dyson Ball Animal 3 Complete Upright Vacuum is much heavier than have expected. Our team is dedicated to addressing these concerns, and we will use your input to make improvements. If you need further assistance, please reach out to Dyson support. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Warm wishes, Monika R
10 months ago
Never but from Macy’s.
This was my first experience with Macy’s. I will NEVER order from them again! I never received my Dyson vacuum. They said it was lost in transit which maybe it was. This would have been my THIRD Dyson since I liked them so much. It was a nightmare. Then I had to make several calls to Macy’s and UPS to try and locate it. I just didn’t feel like I got any help. They said I would receive my refund in about 10 days.
Response from Dyson Team
Dyson Team10 months ago
Hello Martha, we have reviewed your concern regarding the refund status. Any inconvenience caused is deeply regretted. This is not the experience Dyson strives to provide for its valuable customers. We are committed towards providing the best-in-class Experience for our Dyson owners. We request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.
Best Wishes,
Ridhu,
Dyson Customer Support
10 months ago
Love my Dyson!
Love Dyson! This is my 4th one! Love that Macy's can-do sales once in awhile to make these more affordable.
Recommends this product
Response from Dyson Team
Dyson Team8 months ago
Hello,
Hope you are doing well!
Thank you so much for your valuable feedback. We truly appreciate you taking the time to provide us with your valuable feedback. Your input helps us to continuously improve our products and services. We are delighted to have had the opportunity to assist you and look forward to serving you in the future. Thank you for choosing Dyson and being a valued part of our community.
Warmest Regards,
Sahil
Dyson Customer Support
1 year ago
from Florida
Terrible Customer Service. Product never arrived.
My order never arrived and dealing with Macy’s to get the refund process completed was a week long, very tiring and time wasting experience. I had to reach out to seven different customer service associates over four days to get a straight answer and my refund processed. Only the last associate ended up being helpful and getting me accurate info, but not one followed through with everything they said they would take care of. Won’t shop with Macy’s again.
Response from Dyson Team
Dyson Team7 months ago
Hi, thank you for your review. We really appreciate your effort and time. We can completely understand your frustration regarding this concern. However, we strive to provide the best experience for our customers. We will surely share your valuable feedback with our dedicated team. We would like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
1 year ago
Dyson animal with tools
Vacumn has great suction and tool kit has many attachments on upgraded model. Only downside is it's hard to push on carpet no matter what setting you use, but cleans well.
1 year ago
Best upright ever.
I bought a few of these for friends that’s how good it is.
Recommends this product
Customer review from Dyson
2 years ago
Almost as good as my ancient DC07
After almost 11 months of usage, I am very pleased with the Animal Complete's performance. Just like its predecessor, a 2007 DC07 that I repaired myself every few years until it died in January 2023, the Animal is able to handle the dirt, hay, etc, that our boots bring in from daily farm work, as well as the copious amounts of hair from a Golden Retriever, a silky Calico, and my waist-length hair. I vacuum from one end of the house to the other, dumping the bin twice, reverse course, vacuum in the opposite direction and dump the bin one more time. It revived the texture of my old carpet. Pros: -Suction is outstanding. -Hair never tangles on the brush roller -Many useful attachments -Can recline to vacuum under most furniture -Ideal for vacuuming medium pile carpet or vinyl. -Great maneuverability for zipping around corners -So easy to clean brush roller housing when something gets lodged - Long cord Cons: -Feels a bit too delicate when compared to my DC07 -Placing the power-button next to the roll brush button causes them to hook onto each other occasionally, making it difficult to turn either on or off. (Was easier on the old unit with the brush engagement on the vacuum head.) -Like other reviewers note, the vinyl/tile setting is unusable. If a floor is even slightly out of level, the vacuum sucks to the flooring and can only be moved by turning off the unit. -Returning hose to its cradle can be tricky at times; not as smooth as the DC07 I use the Animal Complete 1-2 times a week in my 950 sq ft house and highly recommend the model to others. I tried numerous brands before Dyson came into existence, but the DC07 and the Animal are the only vacuums able to conquer everything our farm can throw at our carpet. I will remain a Dyson devotee until they discontinue corded uprights.
Recommends this product
Customer review from Dyson