Princess "Never Stop Dreaming" Trinket Tray
Product Details
Web ID: 13452132Cute but package/shipping ruined it
This item is cute BUT my issue was with packaging and shipping. It took 12 days to receive and when finally received it was chipped so I needed to return. This was part of a b day gift that arrived late..how embarrassing I couldn't give the gift the day needed especially when it was order in plenty of time. The item was wrapped in a small amount of bubble wrap and in a tight size box but the box was squished and the tape they had on the end wasn't sticking..made me think it was another return that got resent out. Then it arrived in a bag..not even another box that could have protected it. Sad that I waited longer than I should have for delivery and came chipped
Recommends this product
Tinker Tray
Love this trinket tray and I know my granddaughter will love it but the packaging for shipping needs to be improved. Received broken. Will have to return and reorder.
Response from The Macy's Team
Dear Valued Customer, Thank you for your feedback, it's very much appreciated as we are always trying to improve our products. We understand that the Tray arrived damaged . If you are still within the time frame of the return policy, we will work with you for the return of this item, or you can visit your local Macy's to exchange for something that better suits your needs. Again, your feedback is very much appreciated! Sincerely, Macy's Customer Service
arrived broken
Was waiting for this to give as a present and it arrived broken , they packed it horrible .. small price of bubble wrap It’s very cute and sad it was broken and I have to reorder
Recommends this product
Size
Item is very small. Much smaller than expected.
Response from The Macy's Team
Dear Valued Customer, Thank you for your interest. We understand you are not satisfied with your selection. If you are still within the time frame of the return policy, we will work with you for the return of this item, or you can visit your local Macy's to exchange for a new piece or something that better suits your needs. We want you to be satisfied with your purchase. Sincerely, Macy’s Customer Service