Disney Frozen Elsa's Ice Palace By Little People®
Product Details
Web ID: 98881214 years ago
from Canada
Received Free ProductNo
Cute but stopped singing right after opened
I bought this last week for my daughter and after it was opened it would no longer sing “let it go” with Elsa. I changed batteries in hopes of fixing it but the only thing that works is using the packaging
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Consumer Services4 years ago
We're sorry the castle is not singing "Let it go." Our Consumer Services team is happy to help! They can be reached by phone at 1-800-432-5437 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
4 years ago
from Pa
Received Free ProductNo
Jammed staircase
Was so excited to buy this for my daughter but upon opening realized it was not working. The stairs never opened the full way so the lights and sounds would not activate. I took the bottom off and observed the mechanics and found that it was getting jammed on the motherboard inside preventing it from opening the steps. Obviously nothing I can do now without risking breaking it. Too bad we threw all the packaging away. Such a bummer, and this was her Covid birthday too so even more of a bummer. I was so excited to see a new castle but then noticed it’s just a reiteration of the first one. Would have liked a sound bit from Frozen 2! Anyways, such a disappointment. My daughter only gets to play with the full functionality at her cousins house and unfortunately ours doesn’t get played with. I feel bad trying to sell it because it’s kind of a rip off. My money wasted!
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
mattel4 years ago
We're sincerely sorry your stairs are jammed! That's definitely not the experience we want for your daughter! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
4 years ago
from PA
Elsa
I do funny scenes with this playset. You can and Anna, Kristoff, and Sven which comes separately.
Customer review from shop.mattel.com / fisher-price.mattel.com
4 years ago
Perfect for a princess
We had this about 4 weeks ago, i gave it to my 2yo granddaughter whos at that age where her imagination is extraordinary. She loves anything to do wirh princesses and loves olaf sonthis was perfect. She enjoyed putting olaf to bed and letting elsa climb the steps and going down the slide, she says that its olafs playground. Its very well made and the size is great and attractive to the eye. She is learning the song and so am i. I cant wait foe my 1yo granddaughter to start enjoying it too and they both play together.
Recommends this product
Customer review from mattel.com
4 years ago
Good product
Great product would be nice to have another song and old talking. Very sturdy for a child bashing it
Customer review from mattel.com
4 years ago
Entertaining and imaginative play
The ice palace is an enchanting toy with its multicoloured lights that come to life whilst music plays when the steps are revealed - by twisting a dial or when the palace doors are opened. When Olaf is put on the pedestal, the lights twinkle as music plays. When Elsa is put on the pedestal she sings the “Let it go” chorus. The palace can ascend upwards, by approximate 6cm at the push of a large button, revealing yet more ice formations whilst the ice star then spins round. Once this has been done continued pushing of the same button speedily rotates the star. The steps are translucent and when revealed lets the light shine through, giving a magical glow. These steps lead to the balcony where the supplied Elsa and Olaf figurines can survey the land. At the other end of the balcony is a slide down to the ground which Olaf and Elsa love to use. Looking into the palace from the rear, there are icicles and a fold down bed. This is in addition to another moveable bed and ice throne. The Elsa and Olaf figurines are perfect for little hands. This is a simple and easy to use toy which is truly delightful and will engage little ones for hours on end.
Recommends this product
Customer review from mattel.com
4 years ago
Fantastic sturdy toy for imaginative play!
I am so happy with this toy. My 2 year old daughter has had hours of fun playing with it. This toy is sturdy and robust enough to withstand an adventurous 2 year old. It has lots of exciting features, it grows, lights up and plays let it go. We were still discovering features days later which only added to the interest and excitement. I've noticed my daughter become much more interested in the movie since getting this toy, and have watched as her imaginative play has developed. The figures are also big enough for my 8 month old to join in the fun and play along. A really brilliant toy, well worth the price and one that my children have thoroughly enjoyed playing with.
Recommends this product
Customer review from mattel.com
4 years ago
Great toy
I received this item for testing for my 3 year old twins they just loved it. They are both Frozen fans, especially Olaf fans. They love the music and lights on this toy. Everything is sturdy, they dropped it on floor many times and its still intact. Only negative i would say is Anna doll missing and maybe added Swen and Christof. All together is a lovely toy they share and good for roleplay.
Recommends this product
Customer review from mattel.com