Nespresso Limited Edition Vertuo Plus Coffee & Espresso Maker
Product Details
Web ID: 697606310 days ago
from Alexandria VA
I have my 3rd Vertuo plus machine ! each one lasted less than a year and actually what I am using now lasted 6 month terrible noise and vibrations in spite of regular cleaning and descaling. I am putting up for now with the noise as I am shopping for a new one..not sure if I should really stick with Nespresso ..never had a problem with Keurig but wanted to have a "fancier"one!..
Customer review from Nespresso USA
Response from Nespresso USA
Customer Service8 days ago
Thank you for your review and honest feedback, Lucy. We are disappointed to hear that your VertuoPlus is not meeting your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting support via our toll-free phone number. We sincerely apologize for any frustration or inconvenience you may have experienced. Please rest assured that we are committed to customer satisfaction and regret when that is not the case. We have documented your experience in your account for further review. If you would like to speak with a Machine Expert who may assist you with additional troubleshooting options, please contact us at 1-800-562-1465. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week. Please get in touch with us at your earliest opportunity so we can assist with your machine issues. We are confident we can reach a satisfactory solution and get you back to your Nespresso ritual soon.
12 days ago
East to use, great foamy coffee!
I really love it! It is easy to use and clean! It's not like the other brand, my coffee is so foamy and tastes good!!
Recommends this product
Customer review from Nespresso USA
12 days ago
from Bethlehem, PA
Great Love this!
I received this machine as a Christmas gift from my daughter. I love this and use it every day.
Recommends this product
Customer review from Nespresso USA
15 days ago
from New jersey
Terrible
Worst machine I’ve ever had. Everytime I go to use it I have to rinse it and then it might work. Doesn’t heat up and then just flashes. Threw it out the door would no recommend
Customer review from Nespresso USA
Response from Nespresso USA
Customer Service12 days ago
Thank you for your review. We are dismayed to learn the Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement via our Assistance Service Program. Please do not hesitate to contact us via our toll-free number 800-562-1465. We’re available 24 hours a day, 7 days a week for your convenience.
17 days ago
Pop Goes into the Drink
Like many other customers I had nothing but unsatisfactory experience with this cheezy budget model. Was in a box for a year until a move then, set up for guest use but it failed in my kitchen after a few months leaked all over.. A horrible mess and significant waste of expensive coffee pods. I decided to NOT call customer service after my original Vertuo machine also failed after 2 years. You can not ship a machine from Hawai'i for any reasonable price so took the hostage deal of a discount on a new machine, so far working for almost a year but very LOUD. I clean it regularly but there is a half yellow and half red light when it heats up so that must mean something like doom soon, I actually took the Pop model to the dump and pitched it over into a container which was shipped to Honolulu and to who knows where after that. I own several original pod machines and they work far better.
Customer review from Nespresso USA
17 days ago
Coffee Newbie
[This review was collected as part of a promotion.] I am a newbie to coffee and this was my first ever machine! So glad I went with Nespresso. My experience in the store was fabulous. I got a significant discount on the machine and my first coffee order. They continue to send deals and offers. They value their customers and ensure we keep coming back.
Recommends this product
Customer review from Nespresso USA
18 days ago
from Washington D.C.
A must-have for anyone who loves coffee
[This review was collected as part of a promotion.] I just moved back to the U.S. from Europe and was unable to bring my Nespresso machine with me. The Vertuo Next was one of my first purchases after landing! This is a great machine that supports so many sizes/types of coffee - all adjustable from the app. It’s a bit of an indulgence but worth it!
Recommends this product
Customer review from Nespresso USA
18 days ago
Best of the Nespresso Vertuo machines
[This review was collected as part of a promotion.] I have had multiple Nespresso machines over the last several years and this is the second time I bought this specific model built by Breville. It is by far the quietest of all those I’ve tried and brews a perfect cup every time. Highly recommend!
Recommends this product
Customer review from bloomingdales.com