Eletta Explore Automatic Espresso Machine with Cold Brew
Limited-Time Special
$1,499.95 (25% off)$1,999.95
Product details
Web ID: 166251563 days ago
Don't purchase
Poor design, cheaply made, can't make a real cup of espresso.
Customer review from delonghi.com
Response from delonghi.com
De’Longhi Customer Serviceyesterday
Thank you for sharing your feedback, Scarob63. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. Your satisfaction is important to us, and we would appreciate the opportunity to understand what went wrong. Please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support - click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.
12 days ago
from Cleveland, Ohio
Great features - best machine ever
Real enjoy using it to make a variety of coffee beverages.
Recommends this product
Customer review from delonghi.com
1 month ago
from Las Vega, NV
Hot Coffee Wins, Cold Brew Misses the Mark
We really liked the design and how hot coffee tastes, especially the way the flat white taste comes out amazing. However, the cold coffee didn't meet our expectations — it’s not the same as a true cold brew. Unfortunately, the cold coffee just wasn’t to our taste, so we decided to return the machine
Recommends this product
Customer review from delonghi.com
1 month ago
Misleading
Macy's stated free magic bullet with purchase, is not providing the magic bullet
2 months ago
from Orange County, CA
Amazing coffee machine
Over the years, we have had many fully automatic espresso machines, and this is the best one yet! The coffee is really good and hot, a huge choice of drinks, the to-go feature and being able to make cold drinks makes this machine really stand out. I never knew I would enjoy steamed milk in my iced latte as much as I do!
Recommends this product
2 months ago
Machine not usable - no help.
Machine not usable - delonghi has a lot of catching up to do. The instant video chat to decide on and purchase was great! EVERYTHING ELSE was horrible.
Customer review from delonghi.com
2 months ago
Reply
Currently on hold with Customer Care. I called based upon your response to my review and am told the machine will need to be returned for repairs. At what point will De’Longhi accept responsibility for a flawed product? Purchase of this in June 2024 and a 3rd time back for repairs…I am astounded that we are expected to continue time and time again. A machine that continues not to work, a company that will not replace, yet requires to possess the machine as much as we have in a 10 month period.
Customer review from delonghi.com
2 months ago
Persistent Problems
Purchased this June 2024. In the past 10 months the machine has been returned to the manufacturer twice for not functioning, leaving us with a maximum of 7 months in our possession.3 weeks ago the frother stopped working, sending only water. Received a replacement yesterday afternoon, the replacement does not work and the same problem persists. If I could award zero stars I would for at this price point the problems encountered in such a short time span should not have occurred.
Customer review from delonghi.com
Response from delonghi.com
Delonghi Reviews2 months ago
Hello, Thank you for your review. We regret the inconvenience you've experienced and understand your frustration with the repeated issues. This is not the experience we aim to provide, and we take your concerns seriously. Please know that your comments have been shared with our quality assurance and support teams for further review. For continued support, our customer care team is available Monday through Friday from 9 a.m. to 8 p.m. at 1-800-322-3848. We appreciate the opportunity to assist you.