Eternis S with Sensorsafe
Product Details
Web ID: 109087003 months ago
New Grandbaby
I love the car seat. It’s for my new grandbaby.
Customer review from CYBEX US
Response from CYBEX US
Consumer Service3 months ago
We are so happy to hear that Sugar! Thanks for choosing CYBEX to be a part of your family.
3 months ago
Works but very hard to install
It works fine once it is put in the car, and my son looks comfortable but it is extremely hard to install the car seat into the car. You need to push REALLY HARD to be able to attach it. We installed 3 different car seats from different brands into the exact same spot before and never had this problem before.
Customer review from CYBEX US
4 months ago
Difficulty with installation, videos unclear
The installation video needs to be better It was really hard and took me over an hour to get the seat properly fitted The instructions don’t clearly highlight where the headrest button is , how to buckle the baby safely , What the back hook is for etc While the seat looks stylish and safe, this is a basic requirement
Customer review from CYBEX US
5 months ago
Excellent quality!
A bit heavy but very well made car seat. A lot of room for our 13 month old son. The cushion is great. Would recommend.
Customer review from CYBEX US
6 months ago
I really like this car seat. But would be nice to have it installed easier such GCloud.
Customer review from CYBEX US
Response from CYBEX US
Consumer Service6 months ago
Thanks for the lovely feedback and for choosing CYBEX to be a part of your family!
6 months ago
No seatbelt lock off for rear facing
I gave the seat three stars because it is a very solid car seat that feels extremely safe. However, the installation for the seatbelt rear facing is impossible. There is no lock off. There are only grooves to slide the belt into and because of these grooves are so tight it’s impossible to get inappropriate rear facing install. I wanted to love the seat, but I had to return due to this issue.
Customer review from CYBEX US
Response from CYBEX US
Consumer Service6 months ago
We are sorry to hear you had trouble with the installation. We do offer Live video installation and customer support via ParentLink. Our ParentLink team are certified car seat technicians that can help you install your seat, answer any questions you have. ParentLink can be reached via 877-242-5676 or you can schedule an appointment with our ParentLink team via live video for installation help: https://www.cybex-online.com/en/us/virtual-cpst-car-seat-install.html
7 months ago
It gets a little hard to install because the seat back doesn't stay up when installing the lock off. But overall, great seat. My kid loves it, says it's super comfy.
Customer review from CYBEX US
Response from CYBEX US
Consumer Service7 months ago
Thank you for reaching out and for sharing your invaluable feedback. We have forwarded this on to our product team who will certainly take everything on board and use this together with all other feedback for future projects and product development.
9 months ago
Great features !
I love this car seat so much that we bought 2 of them. My baby finally stopped crying in the car when we got this one.
Customer review from CYBEX US
Response from CYBEX US
Consumer Service9 months ago
Love to hear that! Thanks for choosing CYBEX to be a part of your family!