Coffee Center 10-Cup Thermal Coffeemaker and Single-Serve Brewer, SS-21
Product Details
Web ID: 18246369Pod and Carafe
I ordered this coffee maker with my credit card points just like I did the previous coffee maker I had. First of all I love the setup. Having the pods along with the carafe is a wonderful feature. Makes everyone happy. The issues I have had: 1) The directions do not state that you have to hit the pod or carafe button before hitting the brew button. After reading the instructions over and over I finally went to the other reviews only to find out someone else had this issue and reported in their review. 2) I don't think the carafe keeps the coffee as hot for long. After 1 1/2 hours, it loses steam. 3) The carafe doesn't have water markings as to how many cups of coffee you prefer. Thankfully, I kept the previous clear carafe and use for this. 4) The carafe lid is difficult to remove. 5) Not all the coffee is dispensed from the carafe.
Recommends this product
Customer review from cuisinart.com
Loud!
I am disappointed that this is so loud at the beginning and end of making a cup of coffee. It would wake up a household.
Customer review from cuisinart.com
Brews single K-cups, your own grounds OR a thermos
We LOVE this coffeemaker! Not only can we brew K-cups - to the full 10 oz (which NONE of the four Keurig machines we have owned have done, but we can brew a single cup using our own grounds! Plus - we can brew 10 cups in the thermos and it will stay fresh-tasting for a couple of hours. My sister and brother-in-law visited us last week and were so enamored of our coffeemaker that they went home and ordered one for themselves!
Recommends this product
Customer review from cuisinart.com
Love this coffee maker!
This is our 3rd purchase of this coffee maker. I love the thermal carafe and that my husband can make his single serving size also!
Recommends this product
Customer review from cuisinart.com
Carafe Coffee Not So Hot
This should be a great unit. However, sadly as numerous others have mentioned, the coffee on the carafe side is just not hot enough. Who wants to have to microwave their coffee as soon as it is brewed?
Customer review from cuisinart.com
Buyer beware
I did not like this maker. I bought it for the reviews because they said the thermal carafe keeps the coffee hot for hours. It does not. The coffee is not even that hot when it comes out of the maker. The burner shuts off which is why the coffee does not stay hot.
Customer review from cuisinart.com
Response from cuisinart.com
Hello- We are so sorry to hear about the trouble you've had with your SS-21. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900226319 . If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Great coffee maker
I needed a coffee maker for my home and my husband drinks decaf while everyone else drinks regular. This is a great option because he can make his own cup. It even comes with a filter so you can put your favorite ground coffee instead of having to buy pods! Also makes very good coffee.
Recommends this product
Customer review from cuisinart.com
Best purchase to date
Love the flexibility for brew options. The coffee actually tastes better with this machine.
Recommends this product
Customer review from cuisinart.com