RoadTrip 285 Standup Propane Gas Grill
Product Details
Web ID: 18452684HORRIBLE assembly instructions
Just purchased this for my patio and was looking forward to using it. I've started and stopped assembling 3 times already in the last 2 days. Could you possibly make the instructions any worse? Diagrams are extremely unclear and small. I'm about to toss it out to the recycling bin and get something else.
Customer review from coleman.com
Stopped working after third use
Purchased this for a mobile grill for rv’ing. Tried dealing with warranty but no luck contacting Coleman so far.
Customer review from coleman.com
Response from coleman.com
Hi! Thank you for sharing your experience with the Roadtrip™ 285 Portable Stand-Up Propane Grill. We regret to hear about the difficulties you have faced in contacting our warranty service. We take customer satisfaction very seriously and would like to assist you further. Please fill out a Warranty Claim on our website or contact us at 1-800-835-3278 so we can address this matter promptly. We're available Mon - Fri, 9AM - 5PM Eastern Time. Thank you for your understanding and for being a valued customer.
Not ready for prime time
I had really high hopes for this grill having used Coleman products for many past years. These road trip portables look great but totally UNDRRperform. The marketing is superb and the fold-away engineering is a nice touch. But this grill won't even boil water after sitting a stainless percolator on top (using a separately purchased grate) after sitting there 12-15 minutes. I've tried the 1 pound mgas bottles, the 20 pound grill tanks, and my home LP gas port, all with the same poor heating results. I'll end up keeping it instead of returning mainly because the box is long gone, and because I suppose it full fry bacon on the (separately purchased) griddle insert All in all, if I had it to do over again, I'd not buy this grill. Sorry Coleman, but y'all really don't know your market, or at least this niche are.
Customer review from coleman.com
Response from coleman.com
Hi! Thank you for your feedback on the Roadtrip™ 285 Portable Stand-Up Propane Grill. We regret to hear about your experience with the grill's performance. We appreciate your input and will consider it for future improvements. Your comments are invaluable to us as we strive to enhance our products. If you have any further concerns, please don't hesitate to reach out to us directly via Contact Us form on our official website. Thank you!
Money wasted on what used to be a quality company
The grill worked great for the first 2 uses, then it won't heat up. Flames burn blue just very low. I expected better from Coleman. Very poor quality. I cannot recommend this product, especially for the price. I have had cheap Char-Broil grills that were better than this one.
Customer review from coleman.com
Response from coleman.com
Hello, thank you for leaving the review on our Roadtrip™ 285 Portable Stand-Up Propane Grill. We're really sorry that it didn't fully meet your expectations on this occasion. We are happy to assist in resolving all issues with any of our products. If you require our assistance, please don't hesitate to get in touch with us by filling out the warranty claim via the website: https://www.coleman.com/support/contact-us through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you! Coleman Consumer Care
Great for tailgating
We bought this to replace our current tailgating grill. It heats up quickly and does a great job. Cleanup and transport are easy.
Recommends this product
Customer review from coleman.com
Excellent product!
A wonderful surprise to fine such good quality!! May buy another one for our everyday home!
Recommends this product
Customer review from coleman.com
Oh. Wow. Surprise. Surprise! Love this!
Purchases for personal use. This Grill will save you so much money in propane. You can just heat up half of it, just the inside ring, the outer ring. Nice quality, very attractive, and space saving.
Customer review from coleman.com
Coleman Roadtrip grease trap
The grease trap is a crazy mess, I've owned several grills but never one where you have to add water in the bottom of the grill. Cleaning up after using it a few times is nothing I want to do again, this is a very bad design and should be recalled. If anyone wants one, I'm selling mine.
Customer review from coleman.com
Response from coleman.com
Hello, we appreciate you leaving the review. We're committed to making sure to turn your experience around into a rather delightful one. If you require our assistance, please contact us using our Contact Us form on the following website: https://www.coleman.com/supportShow?cfid=contact-us form or through LiveChat so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time. Thank you! Coleman Consumer Care