CLOSEOUT! Luxe Grandmere 14" Plush Pillow Top Mattress Set- Queen
Type: Standard Profile
Product Details
Web ID: 12539107Defective Damaged Mattress
Macys sold me a defective and damaged mattress and box spring and refuses to change it out. It’s causing me back pain, customer service has been extremely rude hung up on me several times. Would not recommend please don’t buy. This isn’t the world class service they promise
Way too soft for me
Bought it 2 months ago and I feel like I am sleeping in a large sponge. Very little to no support. Not what I had envisioned. My own fault I suppose. Just purchased a more conventional, firmer Serta mattress.
Response from Serta Team
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing may not be normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. We hope this helps!
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