CLOSEOUT! Luxe Armisted 12" Plush Euro Pillow Top Mattress- King
Product Details
Web ID: 12455309Very comfortable
Love the pillow topper. Very comfortable mattress and box spring.
Customer review from Serta
Disappointment 😞
Just brought the mattress, it is noisy when you sit on it, the head of the mattress is sunken in and the pillow top is lumpy.
Customer review from Serta
Caves in the middle and hurts your back
I had read the other reviews and thought that there were enough good reviews to outweigh the potential bad reviews however I’ve had my mattress for 2 months now and unfortunately have not had a positive experience. The mattress caves in the middle and is very firm much more than the description indicated. While there is very little mattress topping to help it shifts under the mattress when we move around and will cause it to puff up and cause inconsistent firmness. My back has never hurt this much from a mattress and incredibly disappointed.
Response from Serta Team
Hi Sydney,
It typically takes 1-2 months for a person to adjust to a new sleeping surface. We recommend checking your foundation to be sure it's adequately supporting the mattress. Rotating your mattress regularly ensures even wear. If you have any questions about the warranty reach out to Macy's
Customer Service at 888-822-6229. Best, The Serta Team
Worst mattress I’ve owned.
This mattress hurts my back and sinks in the middle. The worst mattress I have owned. I’ve always bought Serta mattresses but this one is for the pits. It was bought in September 2022.
Response from Serta Team
Hi there Sandra, we are sorry to hear that the mattress is not holding up as it should, what you are describing does not sound normal. We recommend reaching out to Macy's directly and inquiring about filing a warranty claim. If your warranty issues are verified a replacement can be sent your way to fix the issue! We hope this helps!
Tough Mattress
There’s absolutely nothing plush about this mattress, it’s definitely firm
Response from Serta Team
Hi, Daltrisha. We would like to apologize for your recent experience. Please contact us at 1-888-557-3782 so we can get more information and assist you better. Thank you.
worse mattress ever
This mattress got bad after a couple Weeks of use. My back hurt when I'm sitting on it, you feel like you're sinking. It is not comfortable and the top bubbled up.
Response from Serta Team
Hi there. Thank you for your review. We would like to learn more about your specific situation. If you wouldn’t mind, please contact us at 1-888-557-3782 Mon–Fri 9am–5pm EST
Comfortable but my back was not happy
I was very excited to receive my queen mattress, it is very comfortable but not good on my back. I am in the process of exchanging my mattress. Serta has been helpful throughout the process. I am hoping to get something extra firm. This mattress is great for the people who don't have back issues.
Customer review from Serta
This product is comfortable
Great bed, but took over 2 months for it to get delivered. Also the delivery company canceled the delivery date twice.
Recommends this product
Customer review from Serta