CLOSEOUT! Posturepedic Hybrid Paterson 12" Medium Firm Mattress- Queen
Product Details
Web ID: 12071051Disappointing Experience with Macys Sealy
I had a truly frustrating experience with Macy’s after purchasing a Sealy Posturepedic mattress. The product was delivered damaged and without its original tags, which immediately raised concerns about its authenticity and condition. Upon contacting Macy’s return office, they scheduled an inspection after two months—but no one ever showed up. After multiple follow-ups and wasted time, they refused to take responsibility and instead demanded a mattress usage fee for a product that was defective from the start! This experience has been nothing short of disappointing, with poor customer service, a lack of accountability, and an unfair policy that penalizes customers for issues caused by Macy’s. I expected better from a reputable retailer—but sadly, this has been an ordeal I wouldn’t wish on anyone. Beware before making a purchase!
Cute but with a design flaw! Foot opening too smal
I have the UGG classic platform mini (love them!) and decided to upgrade to this new chunky platform style. I thought I would much prefer the broken sole, instead of the older chunky sole that wouldn't allow for bending or flexing. They arrived quickly and I couldn't wait to try them on....Then I found the design flaw....The foot opening is way too small....I'm a size 8 medium (not wide) and couldn't get my foot into the opening to slip on the shoe. I worked hard at it for a minute or so thinking that the fur might flatten to allow my foot to slip inside. Not! What a disappointment!
Not for people who have bad pressure points
I thought I would love this bed. I was wrong. I sleep on the couch most nights. I have bad hips and this bed hits every pressure point and is the worst!!!
Customer review from sealy.com
The worst
😭This is the worst Ive experienced from Macys. First they charge me twice for the same item, then they can’t fine the order. Then they tell me my order was canceled without telling me. Then I can’t get my money back for ten days. Then they won’t correct the order. I won’t buy there or order from Macys again.
Quality and comfort
[This review was collected as part of a promotion.] Love the firmness. Very comfy! But quality not what I expected. 8 weeks are we can see ridges and valleys!
Customer review from sealy.com
Posturepedic Hybrid Soft - King
[This review was collected as part of a promotion.] Bed not comfortable at all. Ordered the soft king...it's harder than a rock. And slides all over the adjustable base and constantly have to adjust the bed back onto the base which is a back killer.
Customer review from sealy.com
Improved sleep quality
[This review was collected as part of a promotion.] I bought this mattress for my son as he was complaining of how bad his previous bed is now he is so happy having good sleep and a bed that supports his back great buy. Overall the price is great for the quality of the mattress and the online experience and delivery was smooth. Great buying experience.
Recommends this product
Customer review from sealy.com
Very satisfied
Paul is great to deal with, very knowledgeable about the products and super friendly.
Recommends this product
Customer review from sealy.com