Closeout! Monroe Storage Upholstered King Bed, Created for Macy's
Product Details
Web ID: 7008906Great Look, Horrible drawers
Had to schedule 3 different deliveries to try and get the bed installed with working drawers. Everytime they came, the drawers could barely get on and were so tight that they wouldn't slide. You would be better off buying the one with no drawers and save you all the hassle.
Response from Standard Furniture
Hi,
We apologize for the inconvenience. Please reach out to the Macy's customer service team. We will work with them and provide you a resolution to this issue.
Looks terrible, wish we hadn’t bought it
I want to start by saying that Macy’s is making my situation right and allowing me to return this bed but I can’t believe how bad it is. We have a king mattress we purchased from Macy’s and the installers put it on the bed as they were leaving. As soon as they left, I noticed a more than 6 inch gap between the headboard and our wall. I’m not sure how pillows wouldn’t fall down all night, not to mention one of your cats immediately jumped down and got stuck. Our toddler son sometimes sleeps with us and all I could think about was his little body falling into the gap and him getting seriously hurt or worse. If you push the mattress toward the wall, then there is a huge gap at the ends to match those on the sides exposing the wooden slats in a big way. We were so excited about this bed at this price and were so disappointed once it was put together for us. It looked terrible and could be dangerous. Don’t waste your money.
The bed arrived broken
The bed itself is pretty but the quality is horrible. Ours actually arrived with manufacture damage - one of the bed boards was wrongly hooked with hardware and it was just easy to tell that the bed board got broken even before being shipped out of factory. A couple of marks on the bed board were clearly left for that someone tried to cover the damage. The bed was made of thin cardboards and not sturdy at all. BTW, none of the drawers worked. The surface of drawers were not aligned with bed board :( We waited 4 weeks for the item to be in stock and delivered, and now another 3 weeks for a technician to come to investigate. The whole experience is just horrible and extremely disappointed.
Response from Standard Furniture
Hi,
We deeply apologize for the inconvenience. Please reach out to the Macy's customer service team and we will work with you to resolve this issue.
Thank you,
We were so excited until...
At first look, this bed set is gorgeous. However, there are some big flaws. We were very excited to received this bed set earlier then expected. My husband then spent several hours building the bed last night. The end product looked great until we put our king mattress on top. There is a huge 4-5 inch gap between the end of the mattress and the head/footboard! If we align the mattress to the headboard, the large gap on the foot board shows the wood planks. If we align the mattress to the foot board, there's the 5 in gap under the headboard and you can easily drop items under your bed. We measured our mattress several times to confirm its the current length for a king. Why make a beautiful bed set and have it be way larger then the mattress itself?? We are also excepting our first child. The last thing we need is the extra gap exposure for missing toys, etc.
Response from The Macy's Team
Dear Valued Customer: Thank you for your feedback on the Monroe Storage King Bed you purchased. Please send an email to MCHDCustomerResolution@macys.com with your order details so that we can research your order. We look forward to serving you. Sincerely, Macy’s Customer Service