CLOSEOUT! Gennaro 5-pc Leather Sectional Sofa with 3 Power Recliners with Power Headrests, Created for Macy's
Product Details
Web ID: 3080088Defective Headrest
I have had to replace "both" chairs due to the headrest stopped working. One of the new chairs is only one month old and the headrest has stopped working again. Just a matter of time before the other chair goes down. Not sure what to do at this point, order new parts and hope it works? Can anyone tell me if that help fixed the problem?
Response from The Macy's Team
Dear Valued Customer: Thank you for your feedback on the Gennaro 5-pc Leather Sectional Sofa with 3 Power Recliners with Power Headrests you purchased. Please send an email to MCHDCustomerResolution@macys.com with your order details so that we can research your order. We look forward to serving you. Sincerely, Macy’s Customer Service
Piece of Junk
I was going to say I love this couch after about 6 months. However over the past few weeks the stitching in 2 places on 2 different pieces started coming undone. Then just now, the head on one of the recliners stopped working. The same recliner itself reclines, but headrest is dead. I have the worry no more protection, but once you like a claim on a piece, the warranty doesn't apply anymore to the new piece, so now I have to wait a couple of years to make sure nothing else breaks. The bottom tag says Natuzzi, but I have a leather Natuzzi couch with stitching for 10 years in the other room and no problems. I'd stay away from this. Don't trust reviews that are soon after purchase. I was happy originally too.
Comfortable and stylish sectional
Why not go first class? This sectional couch is modern and stylish, as well as comfortable. Fits well in my living area and blends nicely with other colors of my decor. Love the powered recliners for head and legs, allows you to adjust for any position for personal comfort; a step above from the traditional manual types. After browsing other sectionals, I'm glad I made this purchase. Smooth delivery and set-up, as always with Macy's.
Very comfortable
Stitching and color give this sectional the quality and look. We receive many many compliments. It’s comfortable and cozy!
Love the look
The color is perfect - not too light, not too dark with a rich, neutral look. The leather seems to be of good quality. So far (5 months) it has been resistent to our 40 pound pooch's jumping on and off of it. The recliners are very comfortable especially with the adjustable headrests. It is also comfy to just lay on even as a regular sectional. My only concern is that we had to have a recliner replaced within 3 months because it just stopped working one day. No power was getting through to the buttons. I hope it was just a fluke. Macy's service people came out promptly and said they would order a part for it and contact me when it came in. A month went by with no word so I called again. The CSR apologized and since the part had not arrived she offered to exchange the piece for a new one. That was delivered promptly and all has been working well so far. I hope we have no further problems because I love this sectional.
So far, so good!
It took us months to find a couch that worked for our family. Two young boys and a little dog who all enjoy it and no damage as of yet. When reclined the back isn’t as tall as we’d like and my husband has to us a travel headrest to be comfortable lounging back bc he’s 6’4”! Love the cappuccino color, grey would’ve been too much and too “office space” looking. Had to have the delivery guys replace the pieces twice because there were slight issues with each piece that arrived- namely, not nearly as “firm” as the display couch in store. Without using our “extra warranty plan” they replaced the items until I was satisfied. Definitely a quality control issue with factory and product. I agree with the other review that the stitching does not line up on the upper back portions of the couch. Apparently you can call customer service and they will send a “technician” to “align them.” I haven’t had time to call. Power works great. If you drop a phone or remote inbetween the seats be prepared to find it with a strong flashlight as it’s a very beefy couch underneath and not easy finding anything. All in all we are happy with our purchase and hope it withstands our boys growing into teenage years and maybe until they’re off to college. We’ve never had good luck with furniture so we’re crossing our fingers!
Comfortable with modern touches
Comfort and quality - just like what you see in stores. I ordered the grey color - which took a while to arrive, but it’s totally worth it. Not bulky, rather modern look with clean lines. Recline and headrest functions are great.
Quality Leather
Quality leather, liked the Cappuccino color, comfortable power recliner pieces, leather not easily scratched even with multiple dogs and teenage children. Firm, comfortable cushions. The horizontal seams that are seen in front across where people's back rests located about a foot down from the top of each sectional piece did not line up well from piece to piece and weren't always horizontal. Hopefully better quality controls where manufactured will be put in place to correct this - really nice furniture otherwise. Macy was excellent to work with on resolving the issues. White glove delivery service was polite and professional, assembled furniture, removed and hauled away all boxing material. Definitely recommending purchasing furniture from Macy's and have since made other furniture purchases myself from Macy's due to satisfactorily remedying the issues.