CLOSEOUT! Big Ball Multi-Floor Canister Vacuum
Product Details
Web ID: 10044056I find this vacuum cleaner difficult to manage on carpet. On hard floors in doesn't pick up anything a bit bigger, it spits them out behind. It is a bit noisy and difficult to empty.
Customer review from Dyson
Long time Dyson owner Big Ball very disappointing.
I purchased this several months ago. Having previously owned a DC19 and battery Dyson which were both great. This new Big Ball machine is extremely disappointing. The heads provided are not suitable for carpet nor hard floor. I have tried to purchase your specific hard floor tool head but is always out of stock. This machine just flicks any significant dirt or tiny pebbles etc around the room.
Customer review from Dyson
Dyson big ball vacuum
This product is easy to manoeuvre around the room however the head attachment doesn’t perform well. I have hard floors and mats and have found the turbine cleaner head doesn’t work on the mats and does leave some dirt on the hard floors. I contacted Dyson to see if there is another head I could use and asked them to notify me when they had one available. I haven’t heard from them which has left me with a vacuum that I am not satisfied with. My previous Dyson was amazing so just a bit disappointed in this one.
Customer review from Dyson
Response from Dyson
Thank you for sharing your experience. We're glad to hear that you find the vacuum easy to maneuver, but we understand your frustration with the head attachment's performance on hard floors and mats. For further assistance, contacting Dyson's customer service directly might be helpful. We can provide specific recommendations and support. Feel free to contact at 1800 239 766.
Otherwise I am very happy with the performance
My only disappointment is it is very noisy on my tiled floors.
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback. We understand that noise on tiled floors can be a concern. Dyson vacuums are designed to be powerful, which can sometimes result in increased noise levels, especially on hard surfaces. To help reduce the noise, you might want to check for any blockages in the hose or filters, as these can sometimes cause louder operation Additionally, using the vacuum on a lower power setting can help minimize noise while still providing effective cleaning If you have any other questions or need further assistance, feel free to reach out. We appreciate your feedback and hope to improve your experience with your Dyson. 😊
Update our Dyson
We updated our Dyson to a new one as the hose had worn out after over ten years. We fine the Dyson corded vacuum perform very well
Recommends this product
Customer review from Dyson
Disappointment
The product was a disappointment. We always bought Dyson from fans to vacuum cleaners, but this product made me think about getting another one with Dyson again. The head does not spin around when gliding on the floor, so we had to remove it. The suction is not strong enough to pick up dirt.
Customer review from Dyson
Response from Dyson
Thank you for letting us know about the issue you're facing with your machine. It's disheartening to hear that the head does not spin and the suction isn't strong enough to pick up dirt and we'd love the opportunity to resolve this. As a loyal Dyson customer, it's understandable that this would be disappointing. If you’d like to discuss your feedback or troubleshoot together, our Dyson experts are here to assist. You can get in touch with us through Facebook Messenger, Live Chat, or phone. All the contact details are available here: https://www.dyson.com.au/dyson-support. We’re looking forward to helping you get back on track!
I bought my vacuum cleaner about 6 months ago. It is amazing l really recommend this style.
Customer review from Dyson
Response from Dyson
Great feedback, thanks so much!
recommend to buy
easy to use, very good product.so happy had this one
Recommends this product
Customer review from Dyson
Response from Dyson
We’re excited to hear that our vacuum has made cleaning more effortless for you. Hope it continues to impress with every use!